Clinical Tech. (Medical Assistant)

About the Role

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver outstanding patient service, maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in condition or response to treatment. This position ensures effective customer service for all internal and external customers using excellent, in-depth knowledge and strong communication with team members.

Fast Pace Health is a growing company offering support, mentoring, and opportunities to grow clinical competencies. We work as a dynamic team to ensure our patients receive the best care possible in a positive environment.

Benefits

• Competitive compensation
• Holiday pay
• Paid time off (PTO)
• Medical, dental, and vision benefits
• Work-life balance
• Opportunities to participate in community events and outreach programs (e.g., seasonal parades, book drives, festivals, trunk-or-treating, fun runs)
• Holiday celebrations and potlucks

Responsibilities

• Fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific job description.
• Maintain friendly, cordial relations with all employees, patients, and external partners.
• Deliver clinical and administrative support while adhering to company policies and procedures.
• Uphold the company’s Core Values: teamwork, communication, empowerment, quality of care, and friendliness.
• Ensure compliance with Federal and State regulations, including HIPAA and health information management.
• Prepare exam and treatment rooms for patient intake.
• Triage patients by checking vitals, performing blood draws, administering injections, and observing patient conditions.
• Chart and report changes in patients’ conditions, such as adverse reactions to medication or treatment.
• Assist with lab testing, phlebotomy, and minor procedures.
• Prepare and maintain supplies and equipment for treatment.
• Assist patients utilizing a Virtual Medicine Provider.
• Ensure accurate and timely completion of patient charts and forward them as appropriate.
• Arrange referrals to specialists and obtain pre-authorizations as directed by the Provider.
• Perform federal and non-federal DOT, BAT, and Drug Screen exams.
• Comply with physical, cognitive, and environmental demands of the position.
• Promote and maintain confidentiality for employees, employers, and business operations.
• Complete all mandatory compliance training.
• Maintain overall cleanliness of the office, including garbage disposal, organization, and team support.
• Perform other duties as assigned by management.

Secondary Responsibilities

• Assist with clerical work, such as checking in patients and recording demographic, insurance, and financial information.
• Verify insurance eligibility and relay payment policies and billing/collection processes.
• Answer telephones, take messages, and return voicemails in a professional manner.
• Prepare patient charts for virtual patient communication via phone or video conferencing.
• Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls.

Requirements

• High School Diploma or equivalent.
• Current CPR license.
• Experience requirements vary by level:
  • Level 1: At least 1 year of experience as a certified MA, EMT, or Paramedic (preferred in a clinic setting, ideally urgent care).
  • Level 2: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 4 years of relevant experience plus 2 years of Fast Pace experience as a Clinical Tech, or (2) 6 years of relevant experience.
  • Level 3: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years of relevant experience plus 2 years of Fast Pace experience as a Clinical Tech, or (2) 8 years of relevant experience.
  • Level 4: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years of relevant experience plus 2 years of Fast Pace experience as a Clinical Tech, or (2) 8 years of relevant experience.
• Graduate of an accredited Medical Assistant school (strongly preferred).
• Active, verifiable license in good standing with the proper regulatory agency.
• TB and IV Certification required within 60 days of employment (if applicable in your state).
• Must be receptive to training and active within 7 days of hire.

Additional Responsibilities

• Administrative duties, including scheduling, ordering, training, and other tasks assigned by Clinic or Regional Director.