Clinical Team Lead

Job Description

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

Hours of Responsibility

The program is open Monday – Friday 8 am – 5 pm. This is not a traditional 40 hr./week job and will require some late evening and weekend work.

Essential Duties and Responsibilities

• Responsible for all aspects of assigned direct reports management.
• Responsible for clinic flow, including but not limited to, vitals, health screening, and other CCBHC, DDP or contract quality measures.
• Ensures timely processing of prior authorization and PAP Medications.
• Provides guidance, direction, and supervision to staff to ensure quality care and implementation of processes.
• Responsible for problem solving and correction action implementation as needed.
• Participates in the hiring and supervision of site staff.
• Develops and implements strategies for performance improvement related to key performance indicators, including but not limited to, productivity, charting timeliness, recovery plan compliance, and quality improvement.
• Fosters an environment of continuous quality improvement (CQI).
• Ensures that an ongoing CQI process is developed and implemented and provides oversight to the CQI process.
• Adheres to documentation requirements related to Quality Management and regulatory agencies, such as CARF, CCBHC, and the Texas Administrative Code.
• Provides clinical supervision, education, and training as required by various contracts and regulatory agencies.
• Establishes and maintains the highest standard of quality care and ethical practice.
• Identifies and implements strategies for overall program development and growth in conjunction with the supervision of the Clinical Manager.
• Actively participates in special projects and takes leadership roles as requested.
• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws.
• Exercises sound judgement and maintains current knowledge of the company’s organization structure, personnel policies, and federal and state laws regarding employment practices.
• Performs other duties as assigned.

Competencies

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Understanding of best practice for treatment of complex behavioral health issues.
• Effectively motivates and supervises staff.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.

Qualifications

• EDUCATION AND EXPERIENCE: Required: Bachelor’s degree in psychology, social work or other human service field.
• MENTAL HEALTH EXPERIENCE: Required: 2 years.
• MANAGEMENT/SUPervisory EXPERIENCE: Required: 1 year minimum.
• DRIVING REQUIRED: Yes.
• MATHEMATICAL SKILLS: Basic math skills required. Ability to work with reports and numbers, above average excel skills needed. Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
• REASONING ABILITY: Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• CERTIFICATIONS, LICENSES, REGISTRATIONS: Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment. Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.