Clinical Team Lead

Qualifications

• Current RN license in the state in which you work, current active single-state out-of-state nurse license, or current active multistate/compact nurse license.
• Minimum of three (3) years’ nursing experience, with one (1) year hospice experience.
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system.
• Excellent critical decision making and problem-solving skills.
• Excellent written and verbal communication skills.
• Able to listen, coach, and train.
• Able to use equipment with visual and auditory mechanisms.
• Flexible schedule to meet the needs of patients.
• Able to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area the Company serves.
• Able to manage the emotional stress of working with and caring for terminally ill patients and their families.
• Able to remain calm and troubleshoot/handle crisis situations.
• Focus on service excellence.
• Able to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
• Working knowledge of the Medicare Conditions of Participation and the State Regulations for Hospice care.
• Mobile Driver - Valid driver’s license and automobile insurance per Company policy.

Responsibilities

• Acts as a clinical resource for clinical and office staff (i.e., Care Access Coordinators, Care Access RNs, etc.).
• Oversees intake staff to ensure accurate, efficient, and timely processing of referrals and responses to referral sources.
• Assists scheduling staff with escalations from the Care Navigation Center in collaboration with the Care Access Supervisor and/or Director of Patient Access.
• Maintains relationships with referral sources and internal customers to meet the needs for efficient processing of patient information.
• Recommends alternate approaches to patient care in collaboration with the Admissions Managers and Director of Patient Access, while ensuring that policies and procedures are followed.
• Collaborates with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed.
• Participates in complex patient care conferences (i.e., ventilator withdrawals, pediatric referrals), as needed.
• Demonstrates respect and understanding for all clinical disciplines required for quality patient care and mentors staff in this process.
• Communicates in a clear and accurate manner. Provides constructive feedback and resolves conflict directly.
• Assists others to improve communication skills.
• Serves as a liaison between the patient, family, and other healthcare providers.
• Ensures timely attention to customer concerns and complaints. Provides outstanding customer care to patient and families.
• Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others.
• Performs other duties as assigned.