Clinical Systems Analyst (Associate, Mid, Senior)

About the role

This position is posted at 3 levels based on experience to join the Application Team. The role involves on-site presence for the first 6 months with the possibility of remote work after the introductory period is complete.

Responsibilities

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications
• Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels
• Identifies root-cause, recommends, tests, and implements changes
• Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA
• Understands integration between various applications and functionality within those applications
• Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects
• Provides customer service and acts as a liaison between the clinical departments and Information Services
• Communicates problems, issues, and potential solutions to team members, clients, and organizational administration
• Escalate complex issues as necessary
• Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor
• Participates in process to define and document user requirements and system scope
• Reviews and collects information regarding potential system enhancements
• Maintains thorough documentation of configurations, customizations, and support processes for assigned applications
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Ensure system changes follow change management procedures and protocols

Qualifications

• H.S. Diploma/GED and 4+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation experience. (Required)
• Or Associate's degree and 3+ years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation experience. (Preferred)
• Or Bachelor's degree and 1+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation experience. (Preferred)

Skills

• Strong understanding of clinical workflows and systems
• Experience with HL7, interfaces, and vital signs workflow
• Knowledge of electronic medical record systems
• Ability to troubleshoot and solve complex technical issues
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams

Benefits

• Penn Medicine offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

• The salary range for this position is $70,000 - $120,000 per year, depending on experience and qualifications.

Schedule

• The role involves on-site presence for the first 6 months with the possibility of remote work after the introductory period is complete.