Clinical Systems Analyst (Associate/Mid/ Senior)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

About the role

The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with Epic System applications at Penn Medicine. This position works closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency.

This position is posted at three levels based on experience: Associate, Mid (Clinical Systems Analyst), and Senior.

Responsibilities

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications.
• Perform analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identify root-cause, recommend, test, and implement changes.
• Collaborate with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams to address complex technical issues while maintaining compliance with regulatory standards such as HIPAA.
• Understand integration between various applications and functionality within those applications.
• Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects.
• Provide customer service and act as a liaison between clinical departments and Information Services. Communicate problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary.
• Clearly define and articulate to operational stakeholders workflow changes offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Participate in or lead the process to define and document user requirements and system scope. Review and collect information regarding potential system enhancements.
• Maintain thorough documentation of configurations, customizations, and support processes for assigned applications.
• Comply with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Perform duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Requirements

Associate Clinical Systems Analyst:

• High School Diploma and 4+ years of experience in Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation.
• Associate’s Degree and 3+ years of the above experience.
• Bachelor’s Degree and 1+ year of the above experience.

Clinical Systems Analyst:

• High School Diploma/GED and 6+ years of experience in Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation.
• Associate’s Degree in IT, Healthcare IT, Management IS, Information Science, Biomedical Engineering, Business Administration, Healthcare Information Management and 5+ years of the above experience.
• Bachelor’s Degree in the above fields and 3+ years of the above experience.

Senior Clinical Systems Analyst:

• High School Diploma/GED and 8+ years of experience in Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation.
• Associate’s Degree and 7+ years of the above experience.
• Bachelor’s Degree and 5+ years of the above experience.

Schedule

8-hour day shifts. Hybrid role with occasional onsite support required at healthcare facilities.