Clinical Support Technician 2

Responsibilities

• Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube station.
• Uses knowledge of test menu to prioritize handling of stat/urgent specimens and those needing special handling.
• Takes appropriate action to ensure specimen integrity whenever testing may be delayed.
• Tracks and receives batches, verifying receipt of specimens.
• Prepares specimens for transport to specialized areas of testing (i.e. specialty labs, reference lab).
• Manages sample archive storage system and specimen disposal as specified by laboratory storage guidelines.
• Registers patient information into HIS (Hospital Information System).
• Identifies and registers patient billing information.
• Enters all appropriate comments from orders.
• Logs-in laboratory procedure codes as ordered from manual requisitions or assures accuracy of electronic orders.
• Documents discrepancies on patient information, test(s) requested, or specimen information into the LIS.
• Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information, as well as general product or service information.
• Answers questions from specimen collection locations regarding transport and minimum volumes.
• Informs ordering providers when the ordered test(s) cannot be performed and works to remedy this situation whenever possible.
• Takes appropriate action as needed to meet the customer's request, including test request add-ons and proper transfer of calls to other destinations as needed.
• Scans requisitions into the scanning system confirming readability and keywords.
• Participates in Quality Assurance data collection as required.
• Assists technologists in the pre-analytical processing of select tests including the centrifugation, separating and storing of samples.
• Works with a variety of health care providers to troubleshoot problem specimens and to clarify correct test selection.
• Loads continuous blood culture system or pre-analytical automation system for sample processing and preparation.
• Takes temperatures and monitors environment (C02/humidity) of rooms and equipment.
• Works with technical team and Supervisors to trouble shoot out of range conditions and documents the results as part of the laboratory's quality control guidelines.

Requirements

• Ability to maintain a friendly and courteous professional manner at all times.
• Ability to interact effectively and professionally with co-workers and customers.
• Excellent computer and organizational skills.
• Ability to rotate shifts, weekends, and holidays as assigned.

Qualifications

• Average: Associate's degree Or some college level course work in science or a related disciplineOr an equivalent combination of education, experience or certification.
• Preferred: Customer service experience.
• Knowledge of medical terminology, anatomy/physiology a plus.