Clinical Support Technician

About the role

The Clinical Support Technician provides on-site support for clinical service delivery, including facilitation of in-center telehealth sessions under the direction of licensed clinicians. Services are provided in our Outpatient Pediatric center in Lawton, OK. Experience working with children with disabilities is preferred.

The Sunshine Center is dedicated to children of all ages experiencing challenges with learning, social skills, sensory processing, speech/language difficulties, and/or motor development delays.

Responsibilities

• Facilitate in-center speech therapy sessions under the direction and supervision of licensed SLP clinicians, including support of telehealth services.
• Assist with the preparation, supervision, and coordination of therapy sessions.
• Maintain availability during scheduled therapy hours to support session delivery and patient needs.
• Provide scheduling-related support, including make-up sessions, as assigned.
• Escort patients to and from therapy sessions.
• Maintain clean, organized, therapy-ready treatment rooms.
• Perform assigned administrative and operational tasks during non-therapy time.
• Provide limited front desk coverage, as assigned.
• Assist with opening and closing procedures when scheduled.
• Process faxed referrals and support intake-related workflows, as assigned.
• Support day-to-day center operations, as needed.
• Maintain patient confidentiality and comply with HIPAA and company policies.
• Collaborate with clinical, administrative, and leadership teams.
• Perform other duties as assigned/required.

Requirements

• High school diploma or equivalent required.
• Experience in a healthcare, therapy, or clinical support environment preferred.
• Ability to follow clinical direction and work collaboratively with licensed professionals.

Skills

• Strong organizational and communication skills.
• Ability to manage multiple responsibilities in a fast-paced environment.