Clinical Support Tech - Waterloo Clinic

About the role

The Multi-Care Technician I (MCT I) is a vital member of the patient care team working under the supervision of a Registered Nurse (RN). This role provides basic patient care and supports unit operations through a combination of clinical and clerical responsibilities.

Responsibilities

• Provides basic patient care including monitoring vital signs, blood glucose checks, and documenting intake and output.
• Assists patients with activities of daily living such as bathing, grooming, feeding, and mobility support.
• Observes and reports abnormal findings or changes in patient condition to nursing staff.
• Maintains clean, safe, and organized patient rooms and unit environments.
• Performs clerical duties to support nursing station operations, including answering phones and managing basic documentation tasks.
• Performs 12-lead EKG testing as directed by nursing staff or providers.
• Communicates effectively with patients, families, and members of the interdisciplinary care team.
• Supports infection prevention practices and patient safety protocols.
• Performs additional duties as assigned to support patient care and unit operations.
• Able to safely lift, move, and assist patients and equipment according to safety guidelines.
• Knowledge of medical terminology and basic computer skills used in healthcare settings.
• Strong interpersonal and communication skills to support patient-centered care.
• Able to observe, report, and document patient information accurately.
• Familiarity with infection prevention practices and hospital safety standards.
• Able to work effectively as part of a multidisciplinary healthcare team.

Requirements

• High School Diploma or equivalent, including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role.
• Completion of a postsecondary certificate, diploma, or program in one of the following:
• Nursing Assistant
• Patient Care Technician
• Medical Assistant
• Emergency Medical Technician
• Or some college coursework completed in an accredited school of nursing, including successful completion of “Fundamentals of Nursing.”
• Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT).
• Or
• Current enrollment in good standing in an accredited school of nursing.
• Basic Life Support (BCLS).
• One (1) or more years of patient care experience in a hospital setting.

Qualifications

• High School Diploma or equivalent, including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role.
• Completion of a postsecondary certificate, diploma, or program in one of the following:
• Nursing Assistant
• Patient Care Technician
• Medical Assistant
• Emergency Medical Technician
• Or some college coursework completed in an accredited school of nursing, including successful completion of “Fundamentals of Nursing.”
• Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT).
• Or
• Current enrollment in good standing in an accredited school of nursing.
• Basic Life Support (BCLS).
• One (1) or more years of patient care experience in a hospital setting.