Clinical Support Tech II - Urology Support Services

Our Urology Support Services team is seeking a full-time Clinical Services Tech II to provide pre-procedure support with phone calls, image checks, and cross-training to staff in the clinic.

About the role

The Clinical Support Technician II assists professional caregivers in delivering patient care, transporting patients and equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and unit desk functions. This role requires clinical and procedural knowledge, including sterile techniques, infusion monitoring, and medical equipment use. The position coordinates communication flow on the patient care unit and may be assigned specific patient care tasks based on unit needs.

Responsibilities

• Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
• Critically review patient care documentation, noting significant changes in patient condition and reporting to a registered nurse or physician.
• Perform clerical tasks such as organizing workload, greeting visitors, researching information, reviewing orders, answering phones, transcribing physician orders, and maintaining medical records.
• Conduct routine quality assurance audits, safety checks, and inventory of supplies.
• Provide administrative and clerical support, including PI audits and data entry.
• Offer clinical support assistance, such as cleaning work areas, maintaining equipment, troubleshooting software/hardware, changing linens, restocking supplies, transporting patients/supplies/specimens, and assisting with new employee/student orientation.
• Provide direct personal care to patients, including bathing, dressing, feeding, and assisting with ambulation.
• Measure and record vital signs, height, and weight.
• Perform specimen collection, skin preps, catheter care, capillary blood glucose checks, wound care, range of motion exercises, and postural drainage.
• Set up oxygen rooms, monitor oxygen flow-rate, perform suctioning, tracheostomy care, fecal impaction removal, sterile dressing changes, wound irrigation, IV fluid assembly and monitoring, IV site care, ostomy care, and urinary catheterization.
• Reinforce patient teaching provided by registered nurses or physicians and document patient understanding.
• Distribute patient education materials as requested.

Requirements

• High School diploma or General Education Development (GED).
• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services.
• Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Services.
• Basic Life Support (BLS) certification.
• One (1) year of clerical or customer service experience and three (3) months of nursing assistant experience.
• Fluent in verbal and written English.
• Capability to develop computer skills if not already competent.

Pay

$19.12 - $27.17 per hour (Hiring Range). Pay offers are determined by experience and internal equity.

Schedule

• Full-time, 40 hours per week.
• Day shift.
• Onsite at US:NC:Chapel Hill.