Clinical Support Tech

Responsibilities

• Adheres to Department specific state regulations, e.g., maintains confidential information in accordance with HIPPA guidelines.
• Complies with hospital policies and procedures.
• Ensures that all patients have a prescription; if needed, contacts the schedulers or MD office to obtain it.
• Assists the nursing and technical staff with preparing patients for their visit.
• Assists RN in calling patients to troubleshoot device connectivity, transmission and device alerts.
• Aid patients with scheduling appointments, and completing patient registration forms such as MSPQ and consents.
• Handles patient scheduling for appointments and follow ups and technical and professional billing.
• Distributes patients' paperwork to appropriate area, notifying the area of the patient's arrival.
• Registers patients for scheduled visit.
• Maintains supply of materials necessary for patient care and for work related duties for the department.
• Initiates requisitions for supplies, equipment, maintenance and repair services.
• Responds to inquiries and handles phone calls appropriately, including responding to calls from physicians.
• Reports pertinent information or unusual circumstances to the supervisor in a timely manner.
• Collaborates with co-workers and other staff members to ensure quality patient care.
• Ensures patient's charts are in proper order and enters and completes orders into systems if required.
• Contacts physicians, labs, x-rays, and other departments as necessary.
• Effectively uses automated systems to perform work assignments.
• Performs other duties as assigned.

Qualifications/Requirements

• Experience: Minimum two years of experience in a clinical setting, either in an acute hospital setting or medical office, with knowledge of basic patient care functions.
• Scheduling and registration experience required.
• Computer skills required.
• Billing experience preferred.
• Strong organizational skills are essential.
• Excellent customer service skills necessary.
• Education: High school Diploma required, college courses preferred.
• Licenses / Certifications: N/A
• Other: N/A
• Special Requirements: N/A