Clinical Support Staff Educator (CMA/RMA Req'd) - Hybrid

About the role

Avance Care is a rapidly expanding network of more than 30 practice locations across the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC. As one of North Carolina’s largest networks of independent primary care practices, we deliver comprehensive services that support the physical, mental, and emotional health of our patients. The Clinical Support Staff Educator serves as a clinical resource and educator, ensuring consistency in workflows, high-quality patient care, and effective use of systems such as Epic. This role drives operational efficiency, Medical Assistant competency, and positive patient outcomes.

Responsibilities

• Train Medical Assistants on clinical workflows, EMR, and administrative processes
• Provide ongoing coaching and mentorship to staff to improve efficiency, accuracy, and performance
• Support and reinforce best practices in documentation, regulatory compliance, and clinical quality standards
• Evaluate training effectiveness through feedback, observation, and performance data; identify and address gaps
• Identify workflow inefficiencies and provide recommendations for process improvement
• Educate Medical Assistant staff on value-based care initiatives and quality performance measures
• Partner with clinic leadership to implement and maintain policies and procedures
• Support quality improvement initiatives and training efforts across locations
• Perform full Medical Assistant duties, including rooming patients, obtaining vital signs, assisting providers, and documenting in the EMR while maintaining all HIPAA policies and procedures
• Maintain up-to-date knowledge of clinic workflows, policies, and procedures through regular clinical shifts
• Adapt quickly to varying clinic environments, teams, and provider preferences
• Ensure high standards of patient care, safety, and customer service across all locations
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Graduate from an accredited Medical Assistant (MA) program
• Active Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credentials required
• Associate’s degree or bachelor’s degree in a related field highly preferred
• 1–3 or more years of relevant healthcare experience
• Experience providing training in a variety of settings with different training approaches
• Prior development and implementation of training programs

Other Priorities

• Strong written and verbal communication skills
• Excellent problem-solving and analytical skills
• Effective time management and ability to prioritize tasks
• Innate interpersonal skills, with the ability to work both independently and in a team environment
• Technical aptitude or proficiency in job-specific software/systems
• Capability to adapt to rapidly changing environments and priorities
• Ability to work under pressure and meet tight deadlines
• High attention to detail and accuracy in work

This is a full-time hybrid role with 8-hour weekday shifts; clinical hours, occasional after-hours, weekend, and travel are required. The environment is busy and fast-paced; candidates who thrive under such conditions will excel.