clinical support staff

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Responsibilities

• Performs patient care responsibilities as assigned:
  • Identifies self to patient/family and explains the roles of each member of the care delivery team.
  • Accompanies patients to the exam/procedure room.
  • Prepares patients for visit, including vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc.
  • Documents medical and surgical history, family history, social history, problem list, and medications in EPIC.
  • Performs screening per physician/provider guidelines.
  • Assists physicians/providers with various procedures.
  • Obtains pre-authorizations when necessary.
  • Conveys instructions to patients/family members/caregivers.
  • Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider.
  • Maintains patient records effectively.
  • Efficiently manages and routinely checks the EPIC in-basket.
  • Answers and returns calls promptly and provides pertinent information.
• Performs administrative responsibilities as assigned:
  • Sends/receives patient medical records and abstracts new patient records into EPIC.
  • Obtains lab/radiology reports, hospital notes, and referral information as requested.
  • Completes forms/requisitions as needed.
  • Cross-trained on front desk duties, including greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records.
• Performs environmental responsibilities as assigned:
  • Sets up instruments and equipment according to department protocol.
  • Applies principles of infection control.
  • Cleans exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control following established department policy.
  • Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation.
  • Orders, sorts, and stores supplies following established department policy.
• Performs other related organizational duties as assigned:
  • Maintains patient autonomy, confidentiality, and dignity.
  • Ensures providers submit timely and accurate billing.
  • Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations, and CLIA regulations (where applicable).
  • Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff.
  • Quickly shares problems related to patients and/or staff with the supervisor.
  • Works with the Care Coordinator for Patient Centered Medical Home initiatives.
  • Attends and actively participates in staff meetings.
  • Collaborates in the development and delivery of programs and activities for individuals, families, and population groups that promote health and prevent disease.
  • Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities.
  • Advocates on behalf of vulnerable individuals and populations.
  • Contributes to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals, and members of the community.
  • Collaborates in developing a work environment where continuous quality improvements in practice are pursued.
  • Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
  • Coordinates efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participates in interventions that address articulated needs.
• May assist and/or perform chaperone duties for patient medical procedures as needed.
• May perform other duties as required.

Qualifications

Education: High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies.

Experience: Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered.

Licensure: Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred.

Skills

• Ability to follow directions effectively and consistently.
• Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
• Flexible and cooperative, with the capacity to adapt to changing demands of the role.
• Utilizes appropriate communication techniques to meet position requirements and foster positive interactions.