Clinical Support Specialist

Join our team as a Clinical Support Specialist at Valley Vista Medical Group in Prosser, WA! Be part of a healthcare organization that believes in making a difference beyond medical care. We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon, offering a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Pay

$18.75-$22.97/hour (DOE) with the ability to go higher for highly experienced candidates. Additional pay for bilingual skills, paid on hours worked.

Benefits

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO
• 8 paid holidays

Responsibilities

• Maintains and updates reports and registries for the PCHH team
• Responsible for all registry work to include outreach activities, scheduling, and documentation
• Reviews registry data and ensures proper compliance with established workflows and procedures
• Completes audits for invasive procedures and in-house labs; audits other PCHH data and initiatives
• Tracks all audits, providing documentation of audits as requested
• Identifies and collects process improvement ideas and communicates them to the appropriate staff
• Works with patients and staff to ensure completion of Release of Information (ROI) forms
• Sends subpoenas and court orders to the Health Information Management (HIM) department for processing
• Sorts and distributes mail and faxes to the appropriate department or recipient
• Provides Obstetrics (OB) support as needed, including running reports, maintaining the OB log, and providing consent forms and records to the hospital
• Provides chart review support to Physician Assistants (PA) and Nurse Practitioners (NP) as needed, including forwarding chart reviews to physicians and maintaining a chart review log
• Performs other duties as assigned

Requirements

• High school diploma or General Education Diploma (GED)
• Associates Degree or Certificate from an accredited technical school preferred
• One year's experience working in an office setting, preferably a medical or dental office
• Two years' experience working in a medical or dental office preferred
• Bilingual (English/Spanish) required at level 9 on the language proficiency scale to receive bilingual differential pay
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to effectively interact with patients, providers, and staff in a professional manner
• Basic proficiency with a variety of computer programs including Electronic Medical Records, Word, and Excel
• Basic knowledge of medical terminology desired
• This position requires travel to provide coverage at various sites
• Duties may require work during the evenings, weekends, and holidays

Our mission: “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”