Clinical Support Specialist

Responsibilities

• Insert customer and account data by inputting text-based and numerical information from source documents within time limits.
• Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check output.
• Research and obtain further information for incomplete documents.
• Apply data program techniques and procedures.
• Generate reports, store completed work in designated locations, and perform backup operations.
• Scan documents and print files when needed.
• Keep information confidential.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.
• Ensure proper use of office equipment and address any malfunctions.
• Learn and maintain knowledge of current patient database and billing system.
• Enter patient information into the computer system.
• Read through and understand medical documentation effectively.
• Interact professionally with physicians, patients/family, and co-workers.
• Answer telephone in a polite and professional manner and communicate information to appropriate personnel.
• Communicate appropriately and clearly to manager and other superiors.
• Establish and maintain effective communication and good working relationships with co-workers for the patient’s benefit.
• Complete other accreditation duties or office responsibilities as assigned.

Requirements

• High school diploma.
• Computer training or certification would be an asset.

Skills

• Experience with MS Office and data programs.
• Familiarity with administrative duties.
• Experience using office equipment, like fax machine and scanner.
• Excellent knowledge of correct spelling, grammar, and punctuation.
• Strong organization skills with an ability to stay focused on assigned tasks.
• Strong personal motivation with the ability to work independently and with direction.
• Ability to compose reports, memos, letters, and other correspondence.
• Ability to prepare and write reports and summaries of work/work projects.
• Ability to prioritize workload and meet strict deadlines.
• Ability to communicate clearly and concisely across multiple levels within the company.
• Works directly with or develops confidential information, which requires regular use of discretion.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m.