Clinical Support Specialist

Responsibilities

• Process all incoming referrals quickly and accurately, including verifying insurance eligibility
• Input and manage referral information within the electronic health record system
• Ensure referral information is transmitted promptly to the appropriate team or service
• Process payments related to record releases and ensure accurate documentation of all transactions
• Manage the release of client treatment records to law offices, disability firms, and behavioral health agencies while strictly adhering to HIPAA guidelines
• Communicate professionally with external partners throughout the medical record release process to ensure timely and accurate information exchange
• Maintain a detailed tracking spreadsheet for all record requests in alignment with record‑keeping protocols
• Support prescribers and clinical staff as needed
• Maintain client records throughout their lifecycle—from data entry and release of information to archiving
• Provide friendly, professional assistance to clients both in person and over the phone

Requirements

• Education: High school diploma or equivalent
• Experience: At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilities
• Licenses/Certifications: None required
• Clearances: Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verification

Benefits

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

Pay

Pay Rate: $17+/hour

Schedule

Monday through Friday, 10:00 am - 6:30 pm

Location: Exton, PA (THIS IS NOT A REMOTE/HYBRID POSITION)

Program: Clinical Services Support