Clinical Support Specialist

About the role

The Clinical Support Specialist plays a key role in assisting nursing staff with daily operations, ensuring quality resident care, and supporting clinical and administrative tasks in the nursing home. This role involves ensuring nursing staff comply with day-to-day operations by communicating the facility's policies and ensuring the general order. Creates and maintains an atmosphere of warmth, personal interest, and a positive image throughout the facility.

Key Responsibilities

• Clinical Support & Resident Care: Assist nursing staff with care planning, patient care, assessments, treatments, and medication administration. Support nurses with assessments, treatments, and medication administration as needed. Monitor residents for changes in condition and promptly report findings to the nursing team. Assist in care plan development and implementation. Responds promptly and professionally to phone inquiries during shift.
• Administrative Support: Manages incoming calls and resident and family concerns with professionalism and empathy. Oversee admissions, ensuring accurate documentation and compliance. Maintain medical records and assist with reports, audits, and quality assurance. Guide new employees and support all staff with scheduling, training, and adherence to policies. Promote teamwork, professionalism, and a culture of excellence.

Qualifications

• Active LPN/RN License
• Bachelor's Degree or relevant healthcare certification required
• Previous experience in a nursing home, assisted living, or healthcare setting is required
• Strong organizational and communication skills
• Proficiency in electronic medical records (EMR) systems
• Ability to multitask in a fast-paced environment
• Compassionate and patient-centered approach

Benefits

• 10% discount on full-time child care for children ages 6 weeks to 6 years at Honey Tree Preschool & Childcare
• Competitive compensation and benefits package including a 10% defined contribution retirement plan
• Comprehensive training and mentorship
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• The chance to make a meaningful difference in the lives of our residents