Clinical Support Specialist
Discovery At Home is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation, and lifestyle customization that today ranks among the 2 largest U.S. senior living operators. Established in 2012, Discovery At Home has grown steadily, expanding its operations across Florida and Texas. The organization offers a comprehensive range of care, including Part A services, Part B services, and Private Duty services, primarily serving residents in Discovery-managed communities while also extending services beyond.
About the role
The Clinical Support Specialist plays a vital role in supporting the clinical operations of a home health agency. This position provides direct assistance to the clinical team, helping ensure accurate documentation, regulatory compliance, and effective coordination of patient care. The role works under the clinical oversight of the RN Clinical Manager and Administrator and practices within the Texas LVN scope of practice. The ideal candidate is detail-oriented, tech-savvy, and experienced in home health workflows, particularly related to EMR systems, OASIS documentation, and scheduling support.
Responsibilities
- Review and audit clinician documentation for accuracy and completeness (e.g., OASIS, Plan of Care, visit notes).
- Track, flag, and follow up on documentation deficiencies or missing signatures.
- Assist with uploading, organizing, and maintaining accurate clinical records in the EMR system.
- Support field staff with real-time clinical or scheduling questions.
- Serve as liaison between clinicians, intake, QA, billing, and administrative departments.
- Communicate with physicians' offices to obtain signed orders and clarify care plans.
- Monitor compliance with Medicare Conditions of Participation and agency protocols.
- Assist in preparing for surveys or audits by ensuring clinical records are complete and accurate.
- Support the QAPI program through data collection and tracking of clinical indicators.
- Provide EMR guidance to new or existing field staff.
- Assist with onboarding processes for new clinicians regarding documentation workflows.
Requirements
- Current, unrestricted Texas LVN license.
- Current CPR certification.
- Valid driver's license, reliable transportation, and automobile insurance when travel is required.
- 1–2 years of experience in home health, healthcare administration, or medical office setting.
- Strong working knowledge of EMR systems.
- Familiarity with OASIS, Plans of Care, Medicare documentation standards a strong plus.
Skills
- Excellent organizational and communication skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Ability to work both independently and as part of a team.
- Documentation accuracy.
- Problem solving and follow-through.
- Clinical knowledge or familiarity with home health practices.
- Customer service and team support.
- Adaptability and initiative.
Working Conditions
- Primarily office-based (onsite or remote depending on agency).
- Occasional interaction with field staff and patients via phone/email.
- Light lifting (up to 20 lbs) may be required for file or supply handling.
Benefits
- Comprehensive benefit package including medical, dental, vision, life, and disability insurances.
- Paid time off and paid holidays.
- 401(k) plan with company match.
- Employee Assistance Program.
- Accident insurance policies.