Clinical Support Specialist

The Center for Disability Services offers hope, innovation and achievement to the people we support. For 80 years, we have been one of upstate New York’s largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services that we offer are not available elsewhere.

Responsibilities

• Provide excellent customer service to patients, providers, and clinicians.
• Perform multiple administrative support functions including billing and tracking of insurance/funding requirements.
• Manage master scheduling for new evaluations and daily appointments.
• Support clinicians with day-to-day monitoring and tracking of documentation, scheduling needs, and prior authorizations for service.
• Perform administrative support functions including but not limited to: confirmation calls, patient enrollment, scheduling and tracking of insurance requirements, managing practice incoming and outgoing calls, and customer service requests.
• Support clinical practice and providers in relation to lifting, transfers, assisting in clinical sessions, maintaining clinical space and equipment, as well as equipment logs, and need for repairs and/or routine service.
• Responsible for overall cleanliness and organization of clinical space.

Reports to Director of Clinical Services.

Requirements

• High School diploma or GED required.
• Familiarity with insurance and medical billing, as well as scheduling in the Electronic Medical Record (EMR).
• Detail-oriented, organized, and able to work independently.
• Must be at least 18 years old.
• Position requires routine lifting, bending, pushing, pulling in the course of handling files and supplies, and patients/equipment up to 75-150 lbs.

Pay

Compensation Range: $17.78 - $20.64 per hour.