Clinical Support Specialist

About the role

We are seeking a highly motivated and results-driven Clinical Support Specialist to join our sales team. The candidate will provide clinical and technical support to DIXI medical’s Stereoelectroencephalography (SEEG) customers. Daily duties include providing clinical/technical support and in-service training for current and new DIXI medical customers via email, phone, and/or on-site. This position will also provide backup to other DIXI medical employees as necessary.

Responsibilities

• Demonstrate the ability to provide and assure the carrying out of the established clinical/technical support procedures for using DIXI medical products
• Provide clinical/technical support, in-servicing, education, and demonstration in the use of DIXI medical products to appropriate customer departments as well as training new staff at DIXI medical
• Provide clinical/technical support during patient cases, as needed, to hospitals using DIXI medical products in the OR and/or EMU
• Create work flow and quick guides for use of DIXI medical products
• Attend local and national trade shows and conferences as requested
• Obtain necessary hospital vendor credentialing – i.e. GHX/Vendormate, Secure/Reptrax, Symplr within 45 days of job acceptance
• Manage time effectively, prioritize tasks, and work independently with minimal supervision
• Communicate professionally and effectively (both verbal and written) with internal and external stakeholders
• Ensure customer satisfaction by educating healthcare professionals, following up on product use, monitoring competitor activity, and maintaining confidentiality and compliance standards

Requirements

• Bachelor's degree from four-year college or university; and 5+ years related experience and/or training; or equivalent combination of education and experience in an Epilepsy Monitoring Unit and Intraoperative Monitoring environment
• Neurosurgical/Neurology sales and/or support experience in the Medical Device/Equipment/Hospital environment desired
• Comfortable observing medical procedures in the operating room
• Strong organizational and communication skills; emphasizing interactions with the medical community. Ability to present and speak effectively before groups of customers or employees within DIXI medical
• Demonstration of excellent clinical/technical skills gained in a life or material science environment or similar scientific sales role. Capability to develop expertise in product application and practice management implications
• High level of technical/clinical product knowledge and ability to manage multiple tasks
• Proficient in MS Office Suite (Word, PowerPoint, Excel)
• Safely operate a motor vehicle. Maintain a valid driver’s license, reliable vehicle and appropriate vehicle insurance coverage
• Moderate Travel required up to 75% via air or car travel
• Able to respond to common inquiries and resolve any customer conflicts

Qualifications

• A pleasant setting (new, air-conditioned premises, etc.)
• A stable job within a young, dynamic team, in a human-sized company committed to environmental protection and personal safety
• Social perks such as a 13th-month bonus, meal vouchers, and a profit-sharing bonus
• Sustainable mobility package (carpooling, cycling, and walking), health insurance, and provident coverage
• Guided by science, committed to care
• Scientific & technological excellence
• Innovation is at the heart of our mission. With over 50 years of microtechnical expertise and close collaboration with clinicians, we develop high-precision medical devices that meet the most demanding standards of functional neurosurgery, always keeping patients at the center of every decision and development stage
• Environmental responsibility
• Fully aware of our environmental impact, we act for a more sustainable future through responsible manufacturing practices, electrode recycling initiatives, and continuous efforts to reduce our global footprint—demonstrating our commitment to a more responsible industry
• Close collaboration with healthcare professionals
• Global Commitment
• We collaborate with and supply to epilepsy centers in over 40 countries, helping to launch new SEEG programs and sharing our expertise through webinars, courses, conferences, and scientific partnerships