Clinical Support Specialist

About the role

The Clinical Support Specialist role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Responsibilities

• Assist Care Managers with administrative discharge planning activities across inpatient and outpatient settings.
• Monitor and track discharge planning milestones, barriers, and follow-up actions.
• Procures supplies and equipment in a timely manner to support patient independence in the home.
• Supports order, delivery, and receipt of Durable Medical Equipment (DME) and medical supplies as identified by patient care team.
• Facilitates care coordination with external medical providers and specialists.
• Identifies and schedules referrals with the interdisciplinary care team.
• Aids patients with scheduling visits with interdisciplinary care team members, as necessary.
• Affords non-clinical activities related to HEDIS expectations as determined by quality management leadership.
• Manages inbound and outbound inquiries and documents all correspondences within relevant systems timely.

Requirements

• Requires a H.S. diploma or equivalent and a minimum of 1 year experience or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, And Experiences

• Understanding of Medicaid/Medicare coverages of DME and supplies strongly preferred.
• Certified Nursing Assistant, Medical Assistant or Licensed Practical Nurse preferred.

Benefits

At Elevance Health, we offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.