Clinical Support Specialist

About the Role

Reimagine your career in home health as a Clinical Support Specialist. Join a purpose-driven, collaborative culture that sets the standard for excellence and provides the trust and tools to do your best work. Be part of a team committed to consistently providing exceptional care and shaping the future of aging in place.

Responsibilities

• Daily management of KPIs, field staff support, verbal orders, workflow, escalation/complaint calls, updating clinical information, and field visits as required.
• Stand up / Stand down & Case Conference required reporting to ensure quality outcomes and exceptional patient experience.
• Reporting and management of patient episodes at risk for LUPA status, including recognition of risk, understanding missed visit concerns, and coordinating with clinicians, patients, and schedulers.
• Reporting and management of case management model with focus on paraprofessional utilization, including correct visit types, continuity of clinical team, and capacity management.
• Maintain clinician productivity within organization standard parameters (defined in KPIs), including tenured and recent hire productivity.
• Monitor workflows to ensure SLAs are met for sync time, face-to-face encounters, etc.

Requirements

• LVN/LPN with current licensure to practice nursing in the state.
• Possess and maintain CPR certification.
• Previous experience in a home care setting preferred.
• Must be a licensed driver with an insured automobile in good working order, in accordance with state/organization requirements.
• Prior use of Electronic Medical Records (EMR) preferred.

Pay

$45–52 per hour, depending on experience.

Schedule

Monday–Friday, 8:00 AM–5:00 PM (in office).

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings, including an employee assistance program, pet insurance, and access to Calm (a meditation, sleep, and relaxation app).
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for your first AccentCare-branded scrubs (for patient-facing employees).

About the Company

AccentCare is proud to be named one of America’s Greatest Workplaces 2025 by Newsweek. We foster a culture of inclusion, belonging, and empowerment, valuing diverse perspectives and open dialogue. AccentCare offers equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, or disability.