Clinical Support Secretary (Part Time or Full Time/Days)

About the role

The Clinical Support Secretary provides administrative and clerical support across admissions, home hospice, and spiritual care functions to ensure efficient coordination of resources for patients and families receiving hospice care.

Responsibilities

• Assists within and across the functions of admissions, home hospice and spiritual care to maximize effective and efficient coordination of resources through the following areas of responsibility to best address the needs of patients and families seeking and receiving hospice care.
• Maintains a high level of customer service to all callers including patients, families, contracted providers, organization staff and volunteers.
• Assures all incoming calls are courteously and promptly answered.
• Communicates effectively with organizational staff, physicians, patients, visitors, outside contractors and community agencies.
• Provides secretarial functions such as faxing, typing, and copying.
• Utilizes organization approved translation services as needed.
• Access third-party EHR systems as needed.
• Works in collaboration with Carolyn’s House, IPC, HH, spiritual care, volunteer, finance, and interdepartmental staff.
• Maintains adequate supplies of medication labels.
• Manages inventory of lock boxes, locking medication boxes, patient monitors and other patient care support items.
• Processes physician orders, certifications, renewal PPOC and addendums per regulatory requirements.
• Receives details of death information and processes in a timely manner.
• Processes necessary forms and notifications to DME company, pharmacy, nursing homes, hospitals, and other providers.
• Serves as the liaison for the team with the DME companies to order all equipment.
• Provides clerical support of medical supply orders.
• Maintains and orders medical supply inventory.
• Assists with follow-up of database outstanding orders.
• Collaborates with and supports processing of physician letters and orders.
• Schedules continuous home care.
• Supports scheduling of clinical procedures/tests and scheduling of transportation.
• Prepares schedules.
• Assists with room reservation needs.
• Assists with the creation and maintenance of calendars and forms.
• Assists with data collection, audits, and reports.
• Maintains Suncoast Solutions databases, including patients, physicians, nursing facilities, hospitals, pharmacies and funeral homes.

Qualifications

• High School graduate or GED required.
• Computer experience required.

Requirements

• Must work a minimum of 64 hours per two‑week pay period.
• Must work a minimum of 40 hours per two‑week pay period.

Benefits

• Health Insurance
• Dental and Vision Insurance
• Short and Long Term Disability – Employer Paid
• Life