Medical Secretary (Part-Time)

This position is located at our clinical sites in Cranston, RI and East Greenwich, RI. A shift differential is offered for a minimum of 3 hours worked per shift between 4:00 PM–9:00 PM.

Schedule

• Part-time
• Monday–Thursday: 4:00 PM–9:00 PM (Cranston, RI clinical site)
• Saturday: 8:00 AM–12:00 PM (East Greenwich, RI clinical site)

Responsibilities

• Greet and welcome patients at our Cranston, RI and East Greenwich, RI facilities.
• Obtain required demographic and insurance information, establish patient accounts, and disclose insurance and payment policies.
• Collect payments, locate previous imaging, and ensure accuracy and completion of necessary patient material prior to examinations.
• Interact professionally and effectively with patients, referring physicians, their staff, and coworkers while maintaining optimal patient flow.
• Obtain necessary demographic and insurance information and follow procedures to ensure correct patient identification.
• Remain conscious and respectful of patient privacy; advise and distribute patient privacy policy.
• Scan all documents including license, insurance card, financial policy, referral slip, HIPAA, etc., and confirm/update documentation in the system.
• Collect co-pays, deductibles, and outstanding balances for both the hospital and the office; obtain credit card information for any out-of-pocket expenses.
• Ensure accurate post charges and payments.
• Review all incoming referrals relative to the Scheduling department; coordinate and communicate with the Radiologist, referring physicians, and staff as required.
• Ensure that images/films, examination requisitions, and other related records are properly completed with correct patient identification, statistical, and billing information.
• Contact the referring physician’s office for authorizations of additional studies and/or exam results as required and document accordingly.
• Upon request, acquire previous reports/images for comparison.
• Responsible for all medical record and CD requests.
• Provide excellent customer service; be prompt and courteous when answering the telephone, greeting patients, responding to questions, and scheduling patients.
• Keep patients informed, e.g., waiting room status.
• Assist patients during, before, and after appointments.
• Remain flexible and available as scheduled to perform duties at specified times and places assigned.
• Assist with daily operational office activity as assigned.

Requirements

• Familiarity with medical terminology.
• Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.
• Organizational and analytical skills to compile and interpret data.
• High school diploma or equivalent.
• Completion of a School of Medical Secretarial Sciences program preferred.

Physical Demands

• Prolonged periods of repetitive sitting and standing at a desk and working on a computer.
• Must be able to lift up to 50 pounds.
• Must be able to perform all essential duties without restriction.

Benefits

• Multi-tiered health plans.
• Flexible spending accounts.
• Generous paid time off.
• 401(k) plan with profit-sharing component.
• Uniform reimbursement.
• Company "swag."
• Yearly reimbursement for continuing medical education.
• Educational assistance (reimbursement) program.
• Student loan repayment program.
• Career development opportunities.

Enjoy competitive pay in an innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.