Clinical Support Representative - OB-Gyn Infertility
About the role
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Location: Penn Outpatient Lab- 3701 Market Street. Department: OB-Gyn Infertility. Hours: Per diem. Summary: The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment.
Responsibilities
- Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready.
- Patient Care Accountabilities: If requested by patients, act as chaperone / patient observer during appointments or procedures.
- Patient Care Accountabilities: Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam remains in exam room when necessary/requested.
- Patient Care Accountabilities: Functions as a witness for procedural consents if required.
- Patient Care Accountabilities: Responds appropriately to emergency/code situations.
- Clerical / Other Accountabilities: Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
- Clerical / Other Accountabilities: Completes medical forms and other requests for information as appropriate and required.
- Clerical / Other Accountabilities: Prepares and sends patient correspondence as required.
- Clerical / Other Accountabilities: Assists clinical staff with the maintenance of patient education materials as needed.
- Clerical / Other Accountabilities: Promptly performs call-back