Clinical Support Representative
About the role
You will assist Account Mangers by supporting Customer facing activities for the Procedural Capital product line. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
Responsibilities
- Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
- Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
- Understand and effectively present technical literature and how it applies to solving the Customer needs.
- Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
- Act as a liaison between Service and Sales at the time of installation.
- Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
- Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
- Maintain knowledge for each account’s history, contacts, and current and long-term purchase plans for designated products.
- Identify and recognize key business opportunities and trends to appropriate team member.
- Record Customer feedback and complaint information through the proper quality processes and channels.
- Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.
Requirements
- Associate’s degree
- 2 years of successful medical device sales or hospital sales experience
- Must be able to be compliant with hospital/customer credentialing requirements
Preferred
- Bachelor’s degree
- 2 years of experience in Operating Room Integration or Sterile Processing Department
- Experience supporting functions such as Clinical Engineering or hospital IT
- Experience in B2B sales
- Experience in audio visual communications
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer:
- Base Salary + Incentive Compensation Program
- Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
- Cell Phone Stipend
- Robust Sales Training Program
- Flexible Time Off + 9 Corporate Holidays Per Year
- Excellent Healthcare, Dental, and Vision Benefits
- Healthcare and Dependent Flexible Spending Accounts
- Long/Short Term Disability Coverage
- 401(k) with a Company Match
- Parental Leave
- Tuition Reimbursement Program
- Additional Add-On Benefits/Discounts
The Pay range for this opportunity is $70,000 - $75,000. This position is incentive plan eligible, at target earnings of $80,000 - $85,000 depending on performance. Minimum pay rates offered will comply with county/city minimums, if higher than range listed.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe.