Clinical Support Representative

Coordinates and oversees the activities of the front office and CSR team members to ensure compassionate and professional care for patients and effective and efficient front office workflow.

Qualifications

• High School diploma or equivalent; Associate degree or higher preferred, but not required
• Must be able to speak, read, write, and understand English (Spanish beneficial)
• Medical Front Office or administrative experience, preferably at an FQHC
• Supervisory or management experience preferred
• MS Word, Excel, and Outlook experience required
• Knowledge of insurance verification; dental, medical, and behavioral health
• Must have reliable transportation to be able to travel to different locations
• Must be flexible with schedule (able to work different times and weekends)
• Advanced understanding of medical insurance as it relates to appointment scheduling

Responsibilities

• Organize and assign duties and tasks to Front Office team members and ensure that they are completed accurately, efficiently, and timely
• Identify and recommend solutions to front-office team members for any office issues or problems that arise
• Review daily Front Office collections and pre-check for Finance/Accounting
• Serve as a backup for Front Office team members as needed
• Manage verification of insurance to ensure accurate billing
• Participate in required meetings, training sessions, and committees
• Manage provider schedule changes, answering service messages, telephone encounters, emails, and correspondence from other ELFHCC staff in the Front Office
• Prepare reports on Front Office activities and performance as needed

Skills

• Exceptional clinical and interpersonal skills
• Basic computer proficiency
• Ability to communicate professionally and effectively, both orally and written
• Ability to work in a team under a supervisor/manager
• Passion for working with the uninsured, underinsured, and underserved
• Manual dexterity for use of office equipment

Physical Demands

Work is performed in a fast-paced office and community setting with local travel required. Physical demands include prolonged sitting/standing and phone use. Lifting and carrying equipment and supplies (5-10 lbs.) may be required.