Clinical Support Representative

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

About the role

The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment.

Responsibilities

• Patient Care
  • Promptly rooms patients, using EMR to alert provider that patient is ready.
  • Acts as chaperone / patient observer during appointments or procedures if requested by patients.
  • Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam; remains in exam room when necessary/requested.
  • Functions as a witness for procedural consents if required.
  • Responds appropriately to emergency/code situations.
• Clerical / Other
  • Obtains and scans documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
  • Completes medical forms and other requests for information as appropriate and required.
  • Prepares and sends patient correspondence as required.
  • Assists clinical staff with the maintenance of patient education materials as needed.
  • Promptly performs call-backs as directed by provider and manager.
  • Provides patients with follow-up care instructions as instructed by provider.
• Environmental / Safety
  • Adheres to universal body fluids precautions and infection control policies.
  • Disposes of infectious waste properly.
  • Promotes infection control by using appropriate hand washing techniques.
  • Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
  • Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order.
  • Notifies Supervisor of malfunctions.
  • Sets up equipment and instruments as per practice protocol.
  • Cleans and restocks equipment as needed.
  • Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts.
  • Secures stock items in appropriate location.
  • Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items (if applicable as per regulatory guidelines).
• Other / Regulatory
  • Ensures compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.).
  • Flexible and readily adopts new processes and engages in practice operation changes.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
  • Other duties as assigned to support the unit, department, entity, and health system organization.

Requirements

• HS Diploma/GED required
• Completion of an accredited Medical Assistant or Certified Nursing Assistant program preferred
• 1+ years related experience preferred

Qualifications

• CPR Required
• MA certification or CNA license preferred

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Pay

Salary Range: $16.21 - $24.23/Hourly. As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.

Schedule

Part Time