Clinical Support Rep

About the role

The Clinical Support Representative consistently anticipates and meets the needs of patients, LLUH staff, and the public in general. Follows established guidelines to receive and answer patient questions, comments or complaints. Obtains patient demographic, insurance and guarantor information required for quick registration. Schedules patients' appointments and enters data into LLUMC electronic systems, ensuring that complete and accurate accounts are produced. Uses knowledge of PACS or OncoChart to accurately match images or documents from other facilities to LLU patients. Relies on previous X-Ray knowledge to answer and/or transfer non-medical questions to the appropriate medical staff. Performs other duties as needed.

Responsibilities

• Receive and answer patient questions, comments or complaints.
• Obtain patient demographic, insurance and guarantor information required for quick registration.
• Schedule patients' appointments and enter data into LLUMC electronic systems.
• Accurately match images or documents from other facilities to LLU patients using knowledge of PACS or OncoChart.
• Answer and/or transfer non-medical questions to the appropriate medical staff based on previous X-Ray knowledge.
• Perform other duties as needed.

Requirements

• High School Diploma or GED Required.
• Minimum two years of Customer Service or related experience required; experience in healthcare setting preferred.
• Medical Terminology or related experience preferred.

Qualifications

• Knowledge of Radiology Operations or Radiation Therapy Operations & X-ray types/procedures.
• Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others.
• Work calmly and respond courteously when under pressure.
• Collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone.
• Think critically.
• Manage multiple assignments effectively.
• Organize and prioritize workload.
• Work well under pressure.
• Problem solve.
• Recall information with accuracy.
• Pay close attention to detail.

Skills

• Knowledge of Radiology Operations or Radiation Therapy Operations & X-ray types/procedures.
• Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others.
• Work calmly and respond courteously when under pressure.
• Collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone.
• Think critically.
• Manage multiple assignments effectively.
• Organize and prioritize workload.
• Work well under pressure.
• Problem solve.
• Recall information with accuracy.
• Pay close attention to detail.

Benefits

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities. We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need a reasonable accommodation in the hiring process, please contact Human Resource Management.

Pay

Details about pay are not specified in the job description.

Schedule

Details about schedule are not specified in the job description.