Clinical Support Representative

Patient Care

• Promptly rooms patients, using EMR to alert provider that patient is ready.
• If requested by patients, acts as chaperone / patient observer during appointments or procedures.
• Affords assistance to patients as needed with walking, transfers, dressing, undressing, preparing for the exam, and remains in exam room when necessary/requested.
• Functions as a witness for procedural consents if required.
• Responds appropriately to emergency/code situations.

Clerical/Other

• Obtains and scans documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
• Completes medical forms and other requests for information as appropriate and required.
• Prepares and sends patient correspondence as required.
• Affords assistance with the maintenance of patient education materials as needed.
• Promptly performs call-backs as directed by provider and manager.
• Provides patients with follow-up care instructions as instructed by provider.

Environmental/Safety

• Adheres to universal body fluids precautions and infection control policies.
• Disposes of infectious waste properly.
• Promotes infection control by using appropriate hand washing techniques.
• Maintains patient care areas neat, orderly, well stocked, and properly prepared.
• Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order.
• Notifies Supervisor of malfunctions.
• Sets up equipment and instruments as per practice protocol.
• Cleans and restocks equipment as needed.
• Affords authorized access to secure areas to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining par’s in the medication carts.
• Sets stock items in appropriate location.

CSRs, if applicable as per regulatory guidelines

• Maintains medication storage closet inventory and security checks expiration dates.
• Removes outdated items.

Credentials

CPR card (REQUIRED)
MA Certification or CNA License (Preferred)

Education or Equivalent Experience

H.S. Diploma/GED (Required)
Completion of an accredited Medical Assistant or Certified Nursing Assistant program
Equivalent Experience and 1+ years Related experience (preferred)

Skills and Abilities

• Demonstrated interpersonal/verbal communication skills.
• Ability to speak, read, and write in English.
• Basic computer knowledge and skills.
• Attentive to detail.
• Time management and organization skills.
• EMR skills (preferred).