Clinical Support Coordinator RN

About the Role

At Portsmouth Regional Hospital, you’ll find clear pathways to advance backed by an unmatched nationwide transfer policy that lets you grow your career when the time is right for you. With mentorship opportunities, clinical education courses, professional certification support, and educational assistance, you will have all the resources needed to build the career of a lifetime.

As a 240-bed acute care facility in Portsmouth, NH, we serve communities throughout New Hampshire, Maine, and Massachusetts. We’re the only hospital in the area to be recognized as an ACS Verified Level II Trauma Center and a Comprehensive Stroke Center, and we offer a robust heart and vascular program—giving our team the opportunity to work at the forefront of life-saving care.

Responsibilities

• Performs rounds on each nursing unit, continuously observing, assessing the quality of patient care, and identifying nursing educational needs. Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.
• Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care. Offers mentoring on patient assessments and care planning.
• Assists with performing or troubleshooting specific skills. Maintains an iMobile phone for easy contact by new graduates or nurses within scope of support. Tracks requests to identify commonly requested skills for enhancing orientation and education.
• Fosters teamwork and contributes to achievement of team goals. Attends rapid responses and codes as needed to observe, provide feedback, debrief, facilitate education, direction, and coaching before, during, and after the event.
• Serves as an example of professional nursing practice and promotes pride in nursing for the organization, community, and healthcare industry.
• Demonstrates caring and empathy in all interactions, advocating for a patient- and family-centered approach. Promotes evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, and Narrating Care.
• Ensures nurses within scope of support understand how to integrate patient experience behaviors into quality, safety, and nursing practice. Demonstrates excellent communication skills, including active listening.
• Participates as an engaged, active member of the healthcare team, positively promoting the team to patients, families, caregivers, and colleagues. Maintains a professional appearance and behaviors consistent with established policies and procedures.
• Serves as a mentor and direct support for nursing colleagues. Encourages physician engagement by elevating care of the workforce and mitigating escalations.
• Seeks opportunities to impact organizational growth by promoting excellence in patient experience and providing high-quality care.
• Assumes personal accountability for work time. Performs other duties as assigned.

Requirements

• Advanced Cardiac Life Support (ACLS) required
• Basic Cardiac Life Support (BLS) required
• Preceptor training within 90 days
• NIHSS within 30 days
• Registered Nurse (RN) state of NH or valid compact state licensure
• Bachelor’s Degree in Nursing required; Master’s in Nursing preferred
• 2+ years of experience as a Registered Nurse
• 1+ years of leadership experience preferred
• 1+ years of experience as a preceptor preferred
• CPI (preferred) within 90 days

Benefits

Portsmouth Regional Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts