CLINICAL SUPPORT ASSOCIATE

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences. If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.

About the Role

Under general supervision, provides a safe, therapeutic environment for the residents through clinical support and intervention in the residential setting, offering crisis intervention and conflict management to clients as needed. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.

Responsibilities

• Carry out the treatment planning with the clients and clinical team, including encouragement and modeling of a trauma-informed environment.
• Act as the liaison between residential and clinical staff for behavioral management.
• Assist with developing, implementing, monitoring, and supporting residents’ efforts in maintaining their treatment plan for admission, ongoing treatment and training, and discharge or transfers.
• Provide support with facilitating family groups and coordination/oversight of family visits.
• Support clinical staff with clinical activities such as orientation, co-facilitating groups, and case management activities.
• Make hourly visual contact with residents and document in the client observation record when the Residential Associate is not available.
• Assist with SUD assessments, treatment planning, and counseling support.
• Conduct room and personal belonging searches to ensure the safety of the environment and program participants.
• Conduct urine toxicology screens as scheduled or randomly if needed while practicing universal precautions.
• Provide psychoeducation groups utilizing evidence-based practices to support the client’s treatment plan goals such as relapse prevention skills, healthy recovery skills, symptom management, and tobacco cessation.
• Provide clinical support and intervention in the residential setting, offering crisis intervention and conflict management to clients as needed.
• Provide medication observation and monitoring utilizing established protocols in the absence of LPN and RA coverage.
• Carry out emergency procedures to ensure the safety of residents and staff when required.
• Report issues of clinical concern to clinicians and the clinical team.
• Complete and maintain all necessary documentation in compliance with the agency and appropriate regulatory standards.
• Enter shift notes and group notes into the electronic client record database per each scheduled shift.
• Complete incident reports, documenting any unusual incidents or situations as needed.
• Participate in relevant agency meetings and/or trainings.
• Actively pursue development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops.
• Support the Agency's Mission, Vision, Values, and Strategic Plan, including core competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Perform other duties as assigned.

Requirements

• Associate's Degree in Social Work or related Human Services field required.
• CASAC-T or CASAC credentials required.
• Valid and clean NYS Driver’s License required.
• Experience working with substance use disorder clients and/or mental health services preferred.
• Bilingual in Spanish is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit, talk, hear, stand, walk, use hands to type, and/or perform light lifting.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet.

Benefits

• Competitive salary and 403b retirement plan.
• Generous time off package and work-life balance.
• Comprehensive benefits package.
• Supportive and collaborative environment.
• Opportunities for growth and development.
• Intrinsic reward of truly making a difference in people's lives.

Pay

$21.50–$22.00 per hour.

Schedule

Various per diem shifts.