Clinical Support Assistant

About the role

This position operates under the supervision of professional clinical staff and works closely with providers to assist with patient intake and coordination.

Responsibilities

• Greets and escorts patients and guests to examination rooms.
• Collects and tracks patient paperwork, ensuring thorough and accurate completion of forms and information.
• Obtains patient vitals and documents them in the EMR.
• Communicates with patients as directed by providers and shares patient information.
• Schedules patient appointments according to office protocols.
• Aids in maintaining a clean and well-stocked work area and examination rooms.
• Maintains medical supply inventory in clinical areas.
• Assists with training and orientation of new staff.
• Serves as a liaison between patients and providers.
• Takes and relays accurate messages.
• Assists with lifting patients and medical equipment.
• Attends required meetings and participates in training and committees.
• Assists with special projects as needed.

Qualifications

• High School Diploma, GED, or equivalent between ages 15-17 with a valid work permit.
• Successful completion of a related program and/or current C.N.A., EMT, PCT, etc. preferred.
• Valid CPR certification.

Skills

• Demonstrated competency in obtaining accurate patient vital statistics and patient health history.
• Proficiency in operating a standard desktop and Windows-based computer system, including electronic medical records, email, e-learning, intranet and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Knowledge of patient care procedures and organizational policies related to position responsibilities.
• Ability to prioritize, be well organized, and perform multiple tasks.
• Physical activity that often requires keyboarding, phone work and charting, lifting over 50 lbs, handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting, and occasionally lifting up to 100 lbs.
• Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.