Clinical Support Assistant

Position Summary

This position provides clerical and administrative services and assistance requiring occasional discretion and judgement. This position will support the service line or department Director with timecard editing, field file management and occupational health tracking. This position will track equipment as appropriate. This position will assist with compiling audits and compliance reports as well as submitting security requests for system access for team members. This position will create onboarding schedules and new hire activities.

Core Functions

• Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support.
• Demonstrates excellence in organization, communication and human relations skills.
• Demonstrates strong understanding of office or area practices, procedures and business terminology.
• Demonstrates speed and accuracy with word processing.
• Shows ability to organize, prioritize and multi-task workload in a fast-paced environment.
• Provides customer service skills.
• Excellence in advanced administrative skills such as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.
• Uses established policies and general instructions and procedures to resolve a variety of problems.
• Chooses best alternative from group of known possibilities.
• Maintains records and/or files for assigned area.
• Ensures appropriate documentation is timely and accurately entered in the departmental application.
• Prepares, collates, and distributes various reports in a timely and accurate manner.
• Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor.
• Prioritizes and organizes own work.
• Uses discretion to modify work practices to achieve results or improve efficiency.
• Receives high-level work direction, with after the fact review.
• May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

Minimum Qualifications

• A high school diploma/GED or equivalent working knowledge.
• Significant experience, typically gained through 3 years relevant work experience.
• Significant experience, typically gained through 3 years relevant work experience.
• Must have the ability to follow oral and written directions as they relate to the functions listed above.
• Must have excellent oral, written and interpersonal communication skills to effectively interact with department personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins.
• Must have a working knowledge of personal software package to perform the clerical and administrative functions described above.
• Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.

Preferred Qualifications

• Additional related education and/or experience preferred.