Clinical Support Assistant

About the role

This position operates under the supervision of professional clinical staff and works closely with providers to assist with patient intake and coordination.

Responsibilities

• Greets and escorts patients and guests to examination rooms.
• Collects and tracks patient paperwork, ensuring thorough and accurate completion of forms and information.
• Obtains patient vitals and documents them in the EMR.
• Communicates with patients as directed by providers.
• Serves as a liaison between patients and providers.
• Schedules patient appointments according to office protocols.
• Ensures efficient office flow by anticipating and addressing the needs of providers, patients, and colleagues.
• Maintains cleanliness and organization of work areas and examination rooms.
• Monitors and restocks medical supplies in clinical areas.
• Assists with training and orientation of new staff.
• Takes and relays messages accurately and promptly.
• Aids in the lifting of patients and medical equipment when necessary.
• Attends required meetings and participates in training and committees.
• Assists with special projects as needed.

Qualifications

• High School Diploma, GED, or equivalent, with a valid work permit for those under 18.
• Successful completion of a related program and/or current C.N.A., EMT, PCT, etc.
• Valid CPR certification.

Skills

• Competency in obtaining accurate patient vital statistics and health history.
• Proficiency in operating a standard desktop and Windows-based computer system, including electronic medical records, email, and other relevant software.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Knowledge of patient care procedures and organizational policies related to the position.
• Ability to prioritize tasks, be organized, and perform multiple tasks simultaneously.
• Ability to solve problems and apply critical thinking skills.
• Ability to work collaboratively in a team-oriented environment.
• Knowledge of compliance aspects of clinical care and patient privacy.
• Ability to handle patient and organizational information confidentially.
• Manual dexterity sufficient to operate office equipment.
• Ability to lift up to 50 lbs and handle patients.

Benefits

The position offers a supportive and professional work environment, fostering a culture of excellence and teamwork.

Pay

Compensation details are provided in the job offer letter.

Schedule

The schedule is flexible and tailored to meet the needs of the department and individual providers.