Clinical Support Assistant

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

About the role

Provide ongoing administrative support of clinical education for students and clinical sites in collaboration with the clinical and academic leadership, as well as faculty to ensure quality and continuity in the achievement of program outcomes.

Responsibilities

• Provide ongoing administrative support to clinical leadership in relation to clinical affiliates and clinical needs.
• Serve as the initial point of contact for students regarding clinical education inquiries, facilitating timely communication and resolution between students and campus clinical leadership.
• Ensure the proper collection, maintenance, and organization of required clinical documents as required by clinical partners and organizational policies and guidelines.
• Track and monitor clinical site-specific student and faculty requirements while maintaining student and faculty confidentiality.
• Organize and distribute accurate student clinical assignment rosters to clinical partners based on student registration rosters, identifying assigned students by facility, unit, and rotation dates, using placement applications or standardized spreadsheets in alignment with clinical partner expectations.
• Adhere to and ensure clinical affiliate deadlines are met for required clinical documentation.
• Monitor and track clinical attendance, and with oversight from clinical leadership, schedule students for appropriate clinical make-up opportunities. Once clinical make-up is completed, assist clinical faculty with appropriate documentation.
• Assist with planning new student orientation and Vitals to Success to provide students with information regarding clinical requirements.
• Maintain an electronic database for the coordination and assignment of faculty teaching assignments as it pertains to faculty teaching qualifications, consistent with curriculum and human resource requirements.
• Monitor and track faculty attendance and support with meeting minutes at various meetings and educational offerings.
• Escalate student concerns to clinical leadership team as appropriate.
• Other duties as assigned.

Requirements

• Bachelor's degree (preferred) with knowledge that includes an understanding of the educational objectives and experience of student nurses, an understanding of the clinical practice of nursing, knowledge of the diverse organizational environments in which nursing practice, and knowledge of the types of clinical sites needed to meet course content and objectives.
• At least two (2) years of administrative support experience.
• Strong customer service skills.
• Excellent written and oral communication skills.
• Experience with Microsoft Office Products including Excel, PowerPoint, Outlook, and Word.

Qualifications

Degree of Supervision: Minimal.

Physical & Mental Demands

This position is primarily sedentary and performed in a standard office environment. The following physical and mental demands are representative of those that must be met to successfully perform the essential functions of this role:

• Ability to remain in a stationary position for extended periods of time while operating a computer and other office equipment.
• Occasionally moves about the office to access files, equipment, or attend meetings.
• Frequently communicates verbally and in writing with internal and external stakeholders; must be able to exchange accurate information in these situations.
• Must be able to read and review documents, data, and on-screen content with close visual attention and attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work effectively under moderate pressure.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.