Clinical Support Assistant

About the Role

Hillcrest Health & Living is looking for an organized, detail-oriented, and dependable Clinical Support Assistant to join our nursing team at Hillcrest Country Estates Cottages in Papillion, NE. Hillcrest Country Estates Cottages provides skilled nursing, long-term care, and post-acute support in a warm, home-like environment. Our cottage model allows team members to build strong relationships with residents, guests, families, and coworkers while providing meaningful, personalized care.

At Hillcrest, our mission is simple: Inspiring people to live their best lives. As the Clinical Support Assistant, you will play an important role in keeping nursing department operations organized, efficient, and well-supported.

Responsibilities

• Complete nursing schedules for Nurses, Medication Aides, and Nurse Techs and present schedules to the Director of Clinical Services for final approval.
• Help ensure nursing schedules are filled in the event of call-ins and communicate scheduling concerns to the Director of Clinical Services.
• Track, order, and stock supplies for the supply room and neighborhood supply areas.
• Develop and maintain PAR levels, rotate stock, and check for expired items while staying within budget expectations.
• Support daily organization and stocking of office supplies.
• Help ensure clinic office equipment is operational and ready for use.
• Verify invoice accuracy and work with vendors to resolve discrepancies prior to invoice processing.
• Process invoices accurately and timely while updating spend-down reports.
• Monitor budgeted accounts and communicate when accounts are nearing or exceeding approved amounts.
• Maintain medical records, including uploading and scanning H&Ps, hospital discharge summaries, and other required documents.
• Validate ancillary invoices for accuracy before submitting for payment.
• Ensure physician re-certifications are completed timely and accurately.
• Complete medical records requests efficiently and within required timelines.
• Reconcile daily census and communicate census changes to ancillary vendors.
• Process DME recommendation forms from therapy and coordinate with DME vendors, residents, and families to support timely transitions.
• Support the nursing team with special projects, follow-up items, and operational needs as assigned.

Requirements

We are looking for someone who is highly organized, accountable, and comfortable managing multiple priorities in a fast-paced healthcare environment. The right candidate will be detail-oriented, self-directed, and able to follow through on tasks from start to finish. This role is a strong fit for someone who understands deadlines, communicates clearly, and takes pride in keeping clinical operations organized and moving forward.

Qualifications

• High school diploma or equivalent required.
• Two years of post-acute and/or long-term care experience preferred.
• Two years of billing or coding experience preferred.
• Supply management experience preferred.
• Scheduling and/or payroll experience preferred.
• Previous healthcare clerical, clinical support, administrative, or operations experience preferred.

Skills

• Experience in post-acute care, long-term care, skilled nursing, healthcare operations, or a similar setting.
• Strong attention to detail with schedules, invoices, records, supplies, census updates, and follow-up items.
• Ability to manage multiple priorities while staying organized and accurate.
• A self-directed work style with strong accountability and follow-through.
• Strong communication skills with nursing leaders, team members, vendors, residents, and families.
• Ability to work calmly and professionally in a fast-paced environment.
• Comfort using technology, office systems, clinical documentation systems, and Microsoft Office.
• A team-first approach with the willingness to help where needed.
• A professional, respectful, and service-focused attitude.

Benefits

• Competitive compensation.
• Multiple health insurance plan options.
• Vision, dental, and life insurance.
• Professional development support, including tuition reimbursement, certifications, and career-growth programs.
• Dayforce Wallet, allowing you to choose when you get paid.
• Gym membership reimbursement and partner discounts.
• Opportunities to grow within a mission-driven senior care organization.

Physical & Other Requirements

• Must be able to speak, read, and write English.
• Must be able to independently lift up to 35 pounds.
• Must be able to perform repetitive sitting, bending, standing, walking, and movement as needed.
• Must be flexible, calm, and professional in stressful or changing situations.
• Must be able to work in a fast-paced environment with strong attention to detail.
• Must be able to utilize technology, office systems, clinical systems, and resources efficiently and effectively.
• Must be able to maintain confidentiality and handle sensitive resident, team member, and operational information appropriately.
• Other duties as assigned.

Location: 6082 Grand Lodge Ave, Papillion, NE 68133
Schedule: Full-Time