Clinical Support Assistant

About the Role

The Clinical Support Assistant provides clerical and administrative services and assistance requiring occasional discretion and judgement. The role supports the service line or department director with timecard editing, field file management, occupational health tracking, equipment tracking, audit and compliance report compilation, security access requests, onboarding schedule creation, and new‑hire activities, while also providing support to the Emergency Department and Observation Units.

Responsibilities

• Support the service line or department director with timecard editing
• Field file management
• Occupational health tracking
• Track equipment as appropriate
• Assist with compiling audits and compliance reports
• Submit security requests for system access for team members
• Create onboarding schedules and new hire activities
• Support both the Emergency Department and Observation Units

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge
• Significant experience, typically gained through 3 years of relevant work experience
• Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience
• Ability to follow oral and written directions as they relate to the functions listed above
• Excellent oral, written, and interpersonal communication skills to effectively interact with department personnel, assist customers with inquiries, schedule meetings and appointments, and provide assistance with incoming telephone calls and walk‑ins
• Working knowledge of a personal software package to perform the clerical and administrative functions described above
• Ability to organize, prioritize, and multi‑task workload in a fast‑paced environment and maintain a professional manner
• For positions in Banner Behavioral Health Hospital, BTMC Behavioral, BUMG, BUMCT, or BUMCS serving children: possess an Arizona Fingerprint Clearance Card at hire and maintain it; sign an Arizona Criminal History Affidavit upon hire

Preferred Qualifications

Additional related education and/or experience preferred.

Skills

• Demonstrates excellence in organization, communication, and human relations skills
• Demonstrates strong understanding of office or area practices, procedures, and business terminology
• Demonstrates speed and accuracy with word processing
• Shows ability to organize, prioritize, and multi‑task workload in a fast‑paced environment
• Provides customer service skills
• Excellence in advanced administrative skills such as dictation, transcription, presentation development, and meeting planning; or excellence in advanced business support skills such as data management, compilation, and manipulation
• Uses established policies and general instructions and procedures to resolve a variety of problems
• Chooses best alternative from a group of known possibilities
• Maintains records and/or files for assigned area
• Ensures appropriate documentation is timely and accurately entered in the departmental application
• Prepares, collates, and distributes various reports in a timely and accurate manner
• Demonstrates ability to complete or handle recurring department projects or one‑time projects, as directed by supervisor
• Prioritizes and organizes own work