Clinical Support Assistant

About the role

This role will be cross-training for CSA & Receptionist.

Responsibilities

• Greets and courteously escorts patient and other guests to examination room.
• Collections patient paperwork and ensures thorough and accurate completion of patient encounter forms and necessary information in accordance with office and IHA protocols.
• Obtains patient vitals (blood pressure, temperature, height and weight) and records such data into EMR.
• Communicates basic instructions to patient as directed by provider and/or professional clinical staff.
• Shares patient information with providers.
• Schedules patient appointments in accordance with office protocols.
• Ensures efficient, service-oriented office flow by anticipating provider, patient and co-worker needs.
• Works collaboratively with other clinical and office staff.
• Maintains medical supply inventory in clinical areas.
• Assists with training and orientation of new staff.
• Serves as liaison between patient and providers when necessary.
• Ensures timely and courteous follow-up regarding patient questions.
• Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
• Aids in lifting of patients and medical equipment when required.
• Attends required meetings and participates in training and committees as requested.
• Assists with special projects as needed.

Qualifications

• Education: High School Diploma, GED or between the ages of 15-17 with a valid work permit from their high school.
• Credentials/Licenses: Successful completion of a related program and/or current C.N.A., EMT, PCT, etc. preferred. Valid CPR certification.

Skills

• Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Knowledge of patient care procedures and organizational policies related to position responsibilities.
• Ability to prioritize, be well organized, and perform multiple tasks.
• Ability to effectively interact with others and work effectively as a team member.
• Ability to solve problems as required by position, including application of critical thinking skills (for example to be able to determine if patient issues require immediate provider attention).
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to monitor, organize, stock, prepare and keep exam rooms clean; maintain medical supply inventory in clinical areas.
• Ability to drive to other office/practice sites and meet and train locations.
• Successful completion of IHA competency-based program within introductory and training period.

Physical Requirements

• Physical activity that often requires keyboarding, phone work and charting.
• Physical activity that often requires time working on a computer.
• Physical activity that often requires lifting over 50 lbs.
• Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
• Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
• Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

Environmental Expectations

• This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic.
• Employees will be working where there is patient care equipment.
• Hazardous materials, including bloodborne pathogens and bodily fluids are also present.
• Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible.
• This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.