Clinical Support and Referral Specialist- Relief

Mission

Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.

About the role

Join our team as a Relief Clinical Support and Referral Specialist at 11th Avenue Family Medicine Clinic in Yakima, WA!

Qualifications

• High School Diploma or General Education Diploma (GED)
• One year's experience working in an office setting, preferably a medical or dental office
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to effectively interact with the public, providers and staff in a professional manner
• Basic proficiency with a variety of computer programs including Electronic Medical Records (EMR), Word and Excel
• Basic knowledge of medical terminology desired

What You’ll Do

• Maintain and update reports and registries for the Patient Care Health Home (PCHH) team.
• Review registry data and ensure compliance with established workflows and procedures.
• Complete audits for invasive procedures and in-house labs.
• Audit other PCHH data and initiatives as needed.
• Track all audits and provide documentation upon request.
• Identify and collect process improvement ideas and communicate them to the appropriate staff.
• Work with patients and staff to ensure completion of Release of Information (ROI) forms.
• Send subpoenas and court orders to the Health Information Management (HIM) department for processing.
• Sort and distribute mail and faxes to the appropriate department or recipient.
• Provide Obstetrics (OB) support as needed, including running reports, maintaining the OB log, and providing consent forms and records to the hospital.
• Chart review support to Physician Assistants (PA) and Nurse Practitioners (NP) as needed, including forwarding chart reviews to physicians and maintaining a chart review log.
• Manage, process, and track all referrals, ensuring all required forms are completed.
• Respond to incoming calls, emails, and faxes regarding referrals, ensuring appropriate action is taken and documentation is completed and linked to the referral.
• Set up appointments as applicable and coordinate follow-up between the referral source and the patient.
• Aid in patient insurance authorizations, collaborating with internal resources as needed.

Pay

$18.47 - $22.62/hour DOE with the ability to go higher for highly experienced candidates

Schedule

Full time

Benefits

Additional pay for bilingual skills, paid on hours worked