Clinical Support and Referral Specialist- Relief

Mission

Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.

About the role

Join our team as a Relief Clinical Support and Referral Specialist at Rosewood Family Health Center Lents in Portland, OR! Be part of a healthcare organization that believes in making a difference beyond medical care!

Responsibilities

• Maintain and update reports and registries for the Patient Care Health Home (PCHH) team.
• Review registry data and ensure compliance with established workflows and procedures.
• Complete audits for invasive procedures and in-house labs.
• Audit other PCHH data and initiatives as needed.
• Track all audits and provide documentation upon request.
• Identify and collect process improvement ideas and communicate them to the appropriate staff.
• Work with patients and staff to ensure completion of Release of Information (ROI) forms.
• Send subpoenas and court orders to the Health Information Management (HIM) department for processing.
• Sort and distribute mail and faxes to the appropriate department or recipient.
• Provide Obstetrics (OB) support as needed, including running reports, maintaining the OB log, and providing consent forms and records to the hospital.
• Manage, process, and track all referrals, ensuring all required forms are completed.
• Respond to incoming calls, emails, and faxes regarding referrals, ensuring appropriate action is taken and documentation is completed and linked to the referral.
• Set up appointments as applicable and coordinate follow-up between the referral source and the patient.
• Aid in patient insurance authorizations, collaborating with internal resources as needed.

Qualifications

• A High School Diploma or General Education Diploma (GED).
• An Associates Degree or Certificate from an accredited technical school.
• One year's experience working in an office setting, preferably a medical or dental office.

Skills

• Bilingual (English/Spanish) speaking skills preferred at a level 9.
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Effective interaction with the public, providers and staff in a professional manner.
• Basic proficiency with a variety of computer programs including Electronic Medical Records (EMR), Word and Excel.
• Basic knowledge of medical terminology desired.

Pay

$21.24 - $26.02/hour DOE with the ability to go higher for highly experienced candidates

Schedule

Part time

Benefits

Additional pay for bilingual skills, paid on hours worked