Specialist, Clinical Support

Position Summary

The Recovery Services Clinical Support Specialist is an essential part of our person-centered recovery clinics, serving patients in both the South End and East Boston. This role is ideal for someone who values teamwork, meaningful connection, and providing compassionate, well-coordinated care to individuals on their path to recovery.

Core duties

• Welcome and assist patients in person and over the phone
• Manage referral work queues
• Schedule and coordinate appointments
• Verify patient information
• Respond promptly and professionally to inquiries

Essential Duties and Responsibilities

• Interacts with patients and other staff in a professional and respectful manner
• Consistently provides excellent customer service and makes patients feel welcome
• Manages general office procedures and promotes a sense of “teamwork” through demonstration of self-direction
• Represents the department to outside entities in a positive, professional way
• Facilitates exchange of clinical information between outside institutions and NeighborHealth while maintaining appropriate privacy laws and appropriate uses of communication devices
• Completes initial review of outside records and updates EPIC as appropriate with pertinent data to maintain accuracy of chart
• Updates health maintenance, problem list, immunizations and care teams
• Composes and types detailed and accurate messages using telephone encounters and staff messages appropriately
• Recreates letters for patients for utilities, work excuses, and others per protocol
• Reports safety and equipment problems, and malfunctioning or missing equipment to a supervisor
• Inputs help desk and facility request tickets and incident reports
• Aids in forms, letters, prior authorizations, and other clinical paperwork as directed by providers
• Maintains, troubleshoots, and obtains services for all printers, fax machines and copiers in the practice
• Participates in required departmental activities, and performance improvement
• Follows established departmental policies and procedures for environmental safety and infection control
• Works with the patient’s primary care team to help facilitate complex clinical care and coordinate a patient’s care needs
• Orders durable medical equipment, places orders, enters referral orders, completes prior authorizations, reaches out to pharmacies, insurance companies, and other healthcare organizations as it relates to patient care
• Tracks and manages patient follow-ups, cancellations, no-shows, and patients lost to follow-up, patient aftercare check-ins as needed

Education & Requirements

• High School Diploma, secretarial courses preferred
• Five years in a health care setting
• General knowledge of medical terminology
• Proficient MA office skills, EPIC experience preferred
• Bilingual skills (demographic level) preferred

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) retirement plan
• Tuition reimbursement
• Paid holidays, vacations, sick, and personal time
• Excellent malpractice coverage
• Pet insurance

Pay Range

Starts at $24/hr up to $36/hr based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

FTC Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.