Clinical Success Director - Northeast Region

Position Summary

The successful candidate will partner with the Director of Health Care Systems to build strong customer clinical relationships, demonstrate and create value with customer executive stakeholders, and ensure long-term success. They will participate in internal multidisciplinary teams to improve operational effectiveness, lead the creation of new clinical value materials, and develop and foster positive working relationships with key customers.

Responsibilities

• Strategically partners with the Director of Health Care Systems to build strong customer clinical relationships, demonstrate and create value with customer executive stakeholders and ensures long term success.
• Participates with internal multidisciplinary teams to improve the operational effectiveness of our Clinical Services Team.
• Learns and participates in the creation of new clinical value materials to help improve the performance of our team and customer satisfaction.
• Develops and fosters positive working relationships with key customers in an effort to support networking, presentations, publications and sharing of B. Braun success stories.
• Continuously innovates on customer support based on internal and external feedback.
• Develops clinical strategic plans, analyzes data and trends to set, modify and execute on strategies.
• Gains input and trend information from major clinical groups through direct contact with such groups, organizations and other vendors.
• Maintains key relationships with internal B. Braun departments (i.e., Sales, Marketing, Technical Services, Customer Service, etc.).

Qualifications

• Bachelor’s degree.
• Active Registered Nurse (RN) license.
• 12+ years of clinical or healthcare industry experience.
• 6+ years of people management experience.
• Advanced knowledge of clinical practices and healthcare systems.
• Proven ability to present at an executive level, including publications, podium presentations, or similar.
• Proven ability to influence decision-making and solve complex problems.
• Strong analytical, communication, and relationship-building skills.
• Willingness to travel frequently.
• Valid driver’s license and passport.
• Flexibility to work non-standard hours as business needs require.

Preferred

• Master's degree preferred.
• Relevant clinical or industry certifications.

Additional Information

• Works independently with general direction and uses sound judgment to achieve goals.
• May mentor or provide guidance to peers and support team development.
• Regular collaboration with internal teams and external customers, vendors, and professional organizations is expected.
• Additional duties may be assigned as needed.
• Responsible for maintaining a safe and compliant work environment.
• Regular and predictable attendance.

Physical Demands

• Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Occasionally: Reaching upward and downward, Push/pull, Stand
• Frequently: Sit
• Constantly: N/A

Work Environment

• No specific environment details provided.

Salary Range

$160,000-$185,000