Clinical Specialty Applications 6117426

Job Description

The Clinical Specialty Applications Support Coordinator will bring 4+ years of experience in managing applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Application Coordinator will be responsible for collaborating with Accenture team, software vendor team, and client in the following areas.

• Act as a subject matter expert (SME) for application workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
• Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
• Cook up with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
• Maintain system documentation, including workflows, build specifications, and testing protocols.
• Ensure compliance with HIPAA, data governance, and organizational security policies.
• Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
• Support the teams working on other applications.
• Experience with the following applications is desired: RightFax, Systoc, RL Datix.

Basic Qualifications

• A minimum of two years of experience as a Clinical Specialty Applications Coordinator
• A minimum of four years of experience in managing applications, with a strong background in managing day to day operations, client stakeholder relationships, and collaboration with offshore teams.
• High school diploma or GED