Clinical Specialist III, DBS - Cleveland, OH

About the role

The Clinical Specialist III, DBS position within Abbott's Neuromodulation business offers a unique opportunity to work in a highly matrixed, geographically diverse environment. This role requires a comprehensive understanding of the company's therapies and a high degree of independence in problem-solving and execution.

Responsibilities

• Leads revenue generating projects to support account ownership
• Develops and maintains in-depth knowledge of assigned accounts and customers, including competitor activity
• Demonstrates high quality service and clinical competency to accounts
• Delivers educational projects as directed
• Trains new Clinical Specialists
• Provides technical, clinical, and programming assistance primarily in support of Territory Managers
• Aids Territory Managers in after-hours call support and activities
• Integrates into accounts, builds trust, and establishes strong rapport with customers
• Works seamlessly with Territory Managers allowing them increased selling time
• Fosters high trust relationships with colleagues including the regional teams and area leadership
• Contacts, visits, and interests clients and potential clients in the company’s products while addressing any client questions and concerns
• Provides medical professionals with sales support, information, and training on the use of company products and with staff education, in-services and technical troubleshooting
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts
• Captures and studies information about new and existing products and monitors competitor sales, prices and products
• Provides feedback to providers both within and outside the operating room setting on the directions for use specific to implantable devices
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understanding of the complete product line
• Attends trade shows where new products and technologies are showcased; meet other sales representatives and clients to discuss new product developments
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

Requirements

• Bachelor’s Degree in biomedical engineering or related field or an equivalent combination of education and work experience
• 5 or more years of experience working with patients in a clinical setting
• 3 or more years of experience working in the medical devices industry, including some experience with inventory management
• Exceptional clinical competence
• Ability and willingness to travel within assigned area on a regular basis (% of travel varies by area)
• Capable and willing to work an unpredictable schedule that may change on short notice
• Excellent verbal, written and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization

Qualifications

• Exceptional clinical competence
• Ability and willingness to travel within assigned area on a regular basis (% of travel varies by area)
• Capable and willing to work an unpredictable schedule that may change on short notice
• Excellent verbal, written and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization

Skills

• Exceptional clinical competence
• Ability and willingness to travel within assigned area on a regular basis (% of travel varies by area)
• Capable and willing to work an unpredictable schedule that may change on short notice
• Excellent verbal, written and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization

Benefits

• Health Investment Plan (HIP) PPO medical plan
• Adequate retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
• Recognition as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
• Recognition as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

Pay

$78,000.00 – $156,000.00

Schedule

Unpredictable schedule that may change on short notice