Clinical Specialist III, DBS - Billings, Montana

About the role

The Clinical Specialist III, DBS position at Abbott is part of the Neuromodulation business, which provides non-opioid therapies for chronic pain and movement disorders. This role requires a comprehensive understanding of the therapies and works in a highly matrixed, geographically diverse environment.

Responsibilities

• Leads revenue generating projects to support account ownership
• Develops and maintains in-depth knowledge of assigned accounts and customers, including competitor activity
• Demonstrates high quality service and clinical competency to accounts
• Delivers educational projects as directed
• Trains new Clinical Specialists
• Provides technical, clinical, and programming assistance primarily in support of Territory Managers
• Aids Territory Managers in after-hours call support and activities
• Integrates into accounts, builds trust, and establishes strong rapport with customers
• Demonstrates proficiency in complex programming and case support
• Works seamlessly with Territory Managers allowing them increased selling time
• Fosters high trust relationships with colleagues including the regional teams and area leadership
• Contacts, visits, and interests clients and potential clients in the company’s products while addressing any client questions and concerns
• Provides medical professionals with sales support, information, and training on the use of company products and with staff education, in-services and technical troubleshooting
• Captures and studies information about new and existing products and monitors competitor sales, prices and products
• Provides feedback to providers both within and outside the operating room setting on the directions for use specific to implantable devices
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understanding of the complete product line
• Attends trade shows where new products and technologies are showcased; meet other sales representatives and clients to discuss new product developments
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

Requirements

• Associates degree, technical certification or an equivalent combination of education and work experience
• 5 or more years of experience working with patients in a clinical setting
• 3 or more years of experience working in the medical devices industry, including some experience with inventory management
• Exceptional clinical competence
• Ability and willingness to travel within assigned area on a regular basis (% of travel varies by area)
• Capable and willing to work an unpredictable schedule that may change on short notice
• Excellent verbal, written and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization

Preferred Qualifications

• Bachelor’s degree in biomedical engineering or related field

Pay

$78,000.00 – $156,000.00