Clinical Specialist - Cleveland, OH

About the role

At PROCEPT BioRobotics, you will deliver product training and clinical education to surgeons, staff, and new users. You will support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts. Additionally, you will provide in-service and field support, including installations and software updates. You will also execute procedural scheduling and efficiency improvements to maximize case coverage, collaborate with team members to drive program efficiency, and ensure regulatory compliance.

Responsibilities

• Deliver product training and clinical education to surgeons, staff, and new users
• Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
• Provide in-service and field support, including installations and software updates
• Execute procedural scheduling and efficiency improvements to maximize case coverage
• Partner with Sales to identify opportunities for utilization growth and account retention
• Collaborate with team members to drive program efficiency and ensure regulatory compliance
• Support marketing and training events, including physical setup and presentations
• Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce
• Upload cases logs as required to central repository for all cases supported
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones

Requirements

You must have a Bachelor’s degree or equivalent experience and 2-4 years of clinical experience. You should have a strong interest in medical devices and robotics, and be able to achieve clinical proficiency within 60 days post-graduation of our internal sales training program, Aqua Academy. Supplemental coaching may be available if needed.

Qualifications

• Strong communicator and engaging educator with excellent presentation skills
• Collaborative team player with a commercially aligned, customer-focused mindset
• Ability to influence surgeon adoption and drive procedural growth
• Hands-on, adaptable, and willing to execute tactically in the field
• Analytical thinker with strong attention to detail and problem-solving skills

Benefits

PROCEPT BioRobotics offers a competitive compensation package, including a pay range of $108,000 to $108,000.

Pay

$108,000 to $108,000

Schedule

75% travel as necessary