Clinical Specialist CRM - Greater Los Angeles

About the Role

Provide technical, educational, operational, and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. This role supports the greater Los Angeles territory and requires candidates to reside within the assigned area and travel regularly to customer accounts.

Responsibilities

• Provide technical support for CRM devices and therapies by performing system checks/interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through comprehensive CRM field training.
• Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics to meet customer and business needs.
• Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions, while supporting the onboarding and development of new Clinical Specialists and Sales Representatives.
• Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
• Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
• Maintain technical expertise by staying current on new CRM products, therapies, solutions, and patient management offerings to effectively support customers and clinical outcomes.
• Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, with frequent independent driving – approximately 80% of the time.

Physical Job Requirements

• Frequent two-handed lifting of up to 40 lbs.
• Sitting, standing, and walking for 8+ hours per day.
• Regularly bending, stooping, squatting, and maintaining balance.
• Work in clinical environments with exposure to eye protection, infectious disease, and radiation.
• Wear 7-9 lbs. of lead for extended periods.
• Utilize computers and mobile devices.
• Maintain vision capabilities necessary to support patient care and field-based responsibilities.

Required Qualifications

• High School Diploma PLUS a minimum 6 years OR Associate’s Degree PLUS a minimum 4 years OR Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
• Valid driver's license, active auto insurance, and a driving record that meets company standards.

Preferred Qualifications

• Bachelor's degree in nursing, life sciences, or biomedical engineering.
• 2+ years in Cath lab, EP Lab, hospital/clinic with cardiology knowledge.
• Thorough working knowledge of medical terminology and the medical device industry.
• Expertise with Microsoft tools and other applications (i.e., SalesForce.com).
• Ability to meet vendor credentialing requirements.
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.

Pay

USA: $72,000.00 - $90,000.00. In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.