Clinical Specialist CRM - San Diego

Medtronic is a global leader in healthcare technology with a mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to develop innovative medical technologies that improve the lives of 72+ million patients each year.

About the role

Provide technical, educational, operational, and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. This role supports the San Diego territory and requires candidates to reside within the assigned area and travel regularly to customer accounts. Clinical Specialists must be available to support urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver's license, active auto insurance, and a driving record that meets company standards are required.

The CRM portfolio delivers therapies designed to restore, support, and protect every heartbeat through advanced pacing, defibrillation, and remote monitoring solutions. CRM's unique ability to pair proven life-saving therapies with intelligent technology gives clinicians and patients greater confidence.

Responsibilities

• Provide technical support for CRM devices and therapies by performing system checks/interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through comprehensive CRM field training.
• Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics to meet customer and business needs.
• Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions, while supporting the onboarding and development of new Clinical Specialists and Sales Representatives.
• Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
• Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
• Maintain technical expertise by staying current on new CRM products, therapies, solutions, and patient management offerings to effectively support customers and clinical outcomes.
• Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, with frequent independent driving – approximately 80% of the time.
• Perform physical job requirements, including frequent two-handed lifting of up to 40 lbs., sitting, standing, and walking for 8+ hours per day, and regularly bending, stooping, squatting, and maintaining balance.
• Work effectively in clinical environments with exposure to eye protection, infectious disease, and radiation, while wearing 7-9 lbs. of lead for extended periods, utilizing computers and mobile devices, and maintaining the vision capabilities necessary to support patient care and field-based responsibilities.

Requirements

• High School Diploma PLUS a minimum 6 years OR Associate’s Degree PLUS a minimum 4 years OR Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.

Qualifications

• Bachelor's degree in nursing, life sciences, or biomedical engineering.
• 2+ years in Cath lab, EP Lab, hospital/clinic with cardiology knowledge.
• Thorough working knowledge of medical terminology and the medical device industry.
• Expertise with Microsoft tools & other applications (i.e., SalesForce.com).
• Ability to meet vendor credentialing requirements.
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.

Physical Job Requirements

• Regularly required to be independently mobile and interact with a computer, communicating with peers and co-workers.
• Able to lift 20 pounds.
• Extended periods of time doing computer-based work.
• Hearing, sight, and speaking ability.
• Ability to use computers.
• Ability to travel extensively by car and plane; must have a valid driver's license for state of residency and active vehicle insurance policy.
• Sitting, standing 8 hours/day.
• Wear lead apron for long periods of time (2-3 hours on average).
• Ability to operate a moving vehicle.
• Ability to work in Cath Labs and/or O.R. with radiation exposure.
• Ability to conduct company business outside of the typical Monday through Friday, 8:00 am to 5:00 pm, work schedule.

Benefits

Medtronic offers a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. In addition to base salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

Pay

Salary ranges for U.S. locations (USD): $72,000.00 - $90,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.