Clinical Specialist, Cranial & Spinal Technologies - Huntsville, AL

About the role

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
• Represent Medtronic during technology-enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Install software and hardware upgrades
• Perform system preventative maintenance
• Provide telephone clinical support to customers
• Use UNIX/LINUX commands to modify operating files
• Fulfill Software and Service Contract obligations
• Act as the primary Medtronic customer liaison for repair and technical support issues
• Provide service to customers per their individual needs
• Maintain familiarity with status of calls and issues at customer sites
• Report necessary complaints and partner with CSM/NRC to ensure full resolution
• File weekly site visit and customer contact reports for service improvement purposes
• Provide service and training to physicians and hospital personnel on technical matters relating to our technology-enabled procedures
• Participate in in-house sponsored customer training at designated sites for both internal and external partners
• Train hospital staff to enable them to conduct training for their personnel (train the trainer)
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• Submit reports and provide information as directed
• Cooperate with all personnel on the execution of Company programs
• Supports more complex, new image-guided products and applications to physicians and hospital staff
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provide input on new product development based on in-field experience
• Responsible for documentation at new or existing installations

Requirements

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
• A Bachelor’s degree with a minimum 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Nice to Have: RT and/or MRI certification, Prior experience with Image Guided Systems, Prior experience with MRI, Operating room experience

Qualifications

• Must have a valid driver's license and active vehicle insurance policy
• Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel
• Must have a commitment to healthcare universal precautions to minimize exposure to infectious disease and radiation
• Must be able to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
• Must be able to work efficiently and autonomously with little direction when outside of clinical events
• Must be able to attend national meetings, district meetings and other training as requested
• Must be able to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
• Must be able to lift up to 40 pounds
• Must be able to sit, stand, and/or walk for 8+ hours per day
• Must be able to bend/stoop, squat and balance frequently

Skills

• Strong clinical, technical, and product knowledge
• Excellent communication and interpersonal skills
• Ability to work independently and autonomously
• Effective problem-solving and decision-making skills
• Strong organizational and time management skills
• Ability to work effectively in a fast-paced, dynamic environment

Benefits

• Competitive Salary and flexible Benefits Package
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simples Steps (global well-being program)