DirectJobHub
Jobs · Healthcare

Clinical Specialist, Cranial & Spinal Technologies - Houston, TX

Medtronic · Houston, TX · 6 days ago
RemoteRemoteHealthcare$76k–$114k/yrFull-time

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.

About the role

We are seeking a committed professional to join our Cranial & Spinal Technologies (CST) operating unit, which advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. This field-based Clinical Specialist role requires residency within the territory and frequent travel to multiple accounts, including overnight stays. A valid driver's license and active vehicle insurance are essential.

Responsibilities

  • Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with customers.
  • Represent Medtronic during technology-enabled procedures to provide technical assistance.
  • Maintain system hardware and software to maximize performance, including installing upgrades and performing preventative maintenance.
  • Provide telephone clinical support to customers and use UNIX/LINUX commands to modify operating files.
  • Fulfill Software and Service Contract obligations and act as the primary customer liaison for repair and technical support issues.
  • Report customer concerns, issues, and market opportunities to the district team in a timely manner.
  • Maintain familiarity with call statuses and issues at customer sites, and file weekly site visit and customer contact reports.
  • Educate and train physicians and hospital personnel (OR, Radiology, Central Sterile Processing, Biomedical, and IT) on technical matters related to technology-enabled procedures.
  • Serve as a clinical resource for surgeons, clinicians, and trainees, providing tips, shortcuts, and suggestions.
  • Participate in in-house customer training and provide "train the trainer" resources for hospital staff.
  • Train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures.
  • Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for Navigation and Robotics.
  • Attend sales meetings, training programs, conventions, and trade shows as directed.
  • Submit reports and provide information as required.
  • Support complex, new image-guided products and applications for physicians and hospital staff.
  • Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
  • Provide input on new product development based on in-field experience.
  • Document installations and adhere to company policies, conducting all business ethically.

Requirements

  • High School Diploma or GED and a minimum of 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or
  • Associate’s Degree with a minimum of 4 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or
  • Bachelor’s degree with a minimum of 2 years of clinical, medical sales, or medical imaging/navigation/robotics experience.
  • Valid driver’s license, active vehicle insurance, and a clean driving record (reviewed as part of the application).
  • Ability to drive approximately 50% of the time within the assigned territory, including overnight travel.
  • Ability to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
  • Ability to serve as the primary resource for scheduled and unscheduled clinical events, including weekends, evenings, and nights.
  • Ability to work efficiently and autonomously with minimal direction outside of clinical events.
  • Ability to attend national/district meetings and training as requested.
  • Physical ability to wear a 7-9 lbs protective lead apron for extended periods in the operating room.
  • Ability to lift up to 40 pounds and perform tasks requiring sitting, standing, walking, bending, stooping, squatting, and balancing for 8+ hours per day.
  • Specific vision abilities, including close vision, distance vision, depth perception, and ability to adjust focus.
  • For degrees earned outside the U.S., compliance with 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Skills

  • RT and/or MRI certification (nice to have).
  • Prior experience with Image Guided Systems or MRI.
  • Operating room experience.

Benefits

  • Competitive salary and flexible benefits package.
  • Health, dental, and vision insurance.
  • Health Savings Account and Healthcare Flexible Spending Account.
  • Life insurance and long-term disability leave.
  • Dependent daycare spending account.
  • Tuition assistance/reimbursement.
  • Global well-being program (Simple Steps).
  • Incentive plans, including a Sales Incentive Plan (SIP) for achieving or exceeding goals.
  • 401(k) plan.

Pay

Salary ranges for U.S. locations (excluding Puerto Rico and specific California locations): $76,000.00 - $114,000.00 USD. The offered rate complies with federal and local regulations and may vary based on experience, certification/education, market conditions, and location.

Similar jobs